Customer Support Associate

1 week ago

Govandi Mumbai Maharashtra, India Zama Organics Full time

**Job Summary**:
**Key Responsibilities**:
**Customer Interaction**:

- Provide accurate information about products, services, and company policies.
- Handle customer complaints, troubleshoot problems, and provide solutions in a courteous and efficient manner.
- Follow up on customer interactions to ensure satisfaction and problem resolution.

**Order Management**:

- Assist customers with order placement, modifications, and cancellations.
- Track orders and provide updates to customers on delivery status.
- Coordinate with logistics and warehouse teams to resolve any order fulfillment issues.

**Product Knowledge**:

- Maintain up-to-date knowledge of the company's product offerings and industry trends.
- Educate customers on product features, benefits, and usage.

**Documentation and Reporting**:

- Document customer interactions and maintain detailed records of inquiries, complaints, and feedback.
- Prepare regular reports on customer service metrics and trends.

**Collaboration**:

- Work closely with other departments, such as sales, marketing, and production, to address customer needs and improve service quality.
- Provide feedback to management on recurring issues and potential improvements in processes and products.

**Compliance and Standards**:

- Ensure compliance with company policies, industry regulations, and food safety standards.
- Adhere to quality assurance protocols to maintain high service standards.

**Qualifications**:

- **Education**: High school diploma or equivalent; associate or bachelor’s degree in a related field preferred.
- **Experience**: Previous customer service experience in the food industry or a related field is highly desirable.

**Skills**:

- Excellent verbal and written communication skills.
- Strong problem-solving and critical-thinking abilities.
- Proficient in using customer service software, CRM systems, and Microsoft Office Suite.
- Ability to multitask and manage time effectively.

**Attributes**:

- Customer-oriented with a passion for delivering high-quality service.
- Patience and empathy in dealing with customer concerns.
- Ability to work independently and as part of a team.

**Working Conditions**:

- May require working non-standard hours, including evenings and weekends.
- Fast-paced environment with frequent interactions with customers.
- Depending on the company, remote work options may be available.

**Company Overview**:
Zama Organics is a leading provider of high-quality groceries, fresh fruits, and veggies that are healthy, organically, and sustainably grown. We are committed to delivering high-quality products and exceptional customer service. Our team is passionate about food and dedicated to ensuring customer satisfaction through innovation and excellence.

**How to Apply**:
**Equal Opportunity Employer**:
Zama Organics is an equal opportunity employer and values diversity in our workforce. We encourage all qualified individuals to apply.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 8104965925

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