Customer Care Executive
2 weeks ago
**Role**: Customer Relationship Manager - Voice Agent
- **Location**: Indore (scheme 78)
- **Experience**: Fresher can also apply
- **Process Type**: Voice
- **Age Limit**: Up to 30 Years
- **Salary Range**: 15k-20k/M
**Bonus-**27% of salary
**Working days-** 5 days a week
**Key Responsibilities**
- Resolve customer queries over calls with professionalism and empathy
- Document interactions and follow-ups accurately in internal systems
- Provide product information using prepared scripts
- Manage escalations and ensure a high-quality customer experience
- Meet call quality, resolution, and service benchmarks
**What You’ll Need**
- Graduate in any discipline (full-time or part-time)
- 0-3 years of experience in BPO or customer service roles
- Excellent verbal communication and listening skills
- Ability to stay calm under pressure and handle irate customers
- Familiarity with basic computer tools and CRM systems
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹13,000.00 - ₹18,500.00 per month
**Benefits**:
- Commuter assistance
- Health insurance
- Internet reimbursement
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
- Rotational shift
Supplemental Pay:
- Performance bonus
Work Location: In person
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