Customer Support Associate

2 days ago

Goregaon East Mumbai Maharashtra, India Volody Product Pvt Lltd Full time

1. Provide technical support and assistance to customers experiencing issues with our products or services.

2. Troubleshoot technical problems and provide timely resolution to ensure customer satisfaction.

3. Communicate effectively with customers to understand the nature of their technical issues and provide clear and concise instructions for resolution.

4. Document customer interactions, including details of inquiries, complaints, and resolutions, in our CRM system.

5. Collaborate with internal teams to escalate and resolve complex technical issues.

6. Stay up-to-date on product knowledge and technical skills through training and self-study to effectively support new and existing products.

7. Assist in creating and maintaining technical support documentation, including FAQs and troubleshooting guides.

8. Continuously strive to improve customer satisfaction by identifying opportunities for process improvement and recommending solutions.

Skills Required:
1. Bachelor's degree in Computer Science, Information Technology, or a related field

2. Previous experience in a technical support role or similar customer-facing position.

3. Strong problem-solving skills with the ability to diagnose and troubleshoot technicalissues.

4. Excellent communication skills, both written and verbal.

5. Ability to work independently and collaboratively in a fast-paced environment.

6. Customer-centric mind-set with a dedication to providing exceptional service

Pay: ₹10,520.65 - ₹25,000.00 per month

Work Location: In person

  • Customer Service Associate

    2 hours ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...

  • Customer Support Associate

    3 days ago

    Mumbai, Maharashtra, India Pilgrim Full time

    The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team...

  • Customer Support Associate

    7 days ago

    Andheri, Mumbai, Maharashtra, India Pilgrim Full time

    The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team...

  • Customer Support Associate

    7 days ago

    Mumbai, Maharashtra, India Zama Organics Full time

    **Customer Service Associate Job Description** We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. **Customer Service Associate Responsibilities**: - Attending training sessions to grow knowledge of products and to develop customer service skills. -...

  • Customer Service Associate malayalam Process

    2 hours ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate_Lingual Process - Malayalam Language** **Job Details & Requirements** Designation: Customer Service Associate Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak lingual Malayalam...

  • Customer Support Associate

    2 days ago

    Mumbai, Maharashtra, India GoodSpace Full time

    **Company**:Multiplier Brand Solution PVT LTD **Compensation**:1.2-3 LPA **Location**:Mumbai, Maharashtra, India **Work Experience**:0-1 yrs - **JOB DESCRIPTION-**_ **Requirements**: - Bachelor’s degree in any discipline. - Strong communication skills in English, both written and spoken. - Excellent customer handling skills and attention to detail. -...

  • Customer Support Associate

    3 hours ago

    Mumbai, Maharashtra, India Shop Away Full time

    **Profile - Customer Support Associate (CSA)** **Location - Mumbai** **Eligibility - Graduate + Min 6 months of expeirnce of customer service ( BPO/ BFSI) is mandatory.** **Salary - 17k to 22k in hand** **Shift Time -** **Male / female - Day shift (8 AM to 8PM )** 5 Days working 2 rotational week off Age criteria - 18 to 35 years **Immediate...

  • Customer Support Executive

    2 weeks ago

    Chandivali, Mumbai, Maharashtra, India MoSahay Associate Full time

    Mahindra Holidays (MH) Voice ProcessChandivali, MumbaiAny Graduate 10+2+3 6 to 12 months Experience - in Customer service - 3LPA20-25daysVoice & Written versant,23,000 to 27,000rs3LPA to 3.5LPAExcellent English Communication (Versant 5 Level)24*7 Shift (Male) 7am to 10pm (females)6days Working & 1 rotational week-offWing 1 & 2, IT 4th Floor, TechM, near...

  • Customer Support Associate

    2 days ago

    Mumbai, Maharashtra, India Ghost Research Solutions Full time

    **Job Title: Customer Support Associate** - **Location: Andheri west, Mumbai**_ - **Experience: 1 year and above**_ **Perks**: - Great incentive structure - Positive work environment - PF and ESI - 1st and 3rd sat off **Requirements**: - Experience in calling profile for 1 year at least - Good english speaking skill is mandatory - Basic computer...

  • Customer Support Associate

    2 weeks ago

    Navi Mumbai, Maharashtra, India Eastside Perfumes Full time

    Job Title: Customer Support Associate (CSA) Company: Eastside Perfumes Location: Plot No RTC-71, R, Near Printing Press, Rabale MIDC Rd, T.T.C. Industrial Area, Navi Mumbai, Maharashtra 400701 Job Summary: Eastside Perfumes is seeking a motivated and customer-centric individual to join our team as a Customer Support Associate. In this role, you will be...