Sales Associate Executive

Date Posted:
+91-XXXXXXXXXX
:00

Country:
India

**Location**:
Block G&H (Tulip), 8th Floor, Embassy Tech Village, Sarjapura Outer Ring Road, Devarabeesanahalli, Bangalore, Karnataka,560103, India.

Otis, is the world leader in reliable, efficient and technologically advanced elevators, escalators and people-moving systems. Our revolutionary Gen2® elevators, energy-saving ReGen drives and NCE “green” escalator have clearly set the industry standard for innovation, safety and performance. More than 2.4 million Otis elevators and escalators are currently in operation throughout 200 different countries. We are proud to have a global team that continues to rise to the challenges of a fast-moving company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures. So just imagine where we can take you

High level on India Service Sales Support

Otis India has openings within its service sales team. Broadly, the service sales support analyst will support the India service sales business to renew AMCs proactively and reduce the cycle time of AMC Renewals. Analyst will send pending PA proposals to customer 2 months in advance of contract end date. Post that they will call the customer and understand, if they have any issues with elevator maintenance. Analyst will act as a link between customer and service sales team. Once the maintenance issue (if any) is resolved, he/she will negotiate on PA increase %ge with the customer. After customer agreement, they will send a revised PA proposal with agreed PA increase %ge. Agent will discuss the payment mode and collect all online payments on behalf of India Service sales team. For oflline (cheque) mode of payment, agent will liase with Service sales team for physical collection of cheque by Service sales engineer. Once the payment is collected and updated in the system, the pending PA renewal process is complete.

Position Title: India Service Sales Support Analyst

Location: Otis Global Service Center (OGSC), India

This position is primarily responsible for:

- Proactively sending pending PA proposals to customers
- Co-ordinate with SSEs for completion of Maintenance issues/complaints, if any
- Negotiate with customer on PA increase %ge.
- Timely follow-ups with customer.
- Resolving customer queries.
- Follow up on payment confirmation from customer
- Ensure clear and timely responses are provided to any queries/requests from Customers / Business Owners.

EDUCATION / CERTIFICATIONS:

- Bachelor’s degree

EXPERIENCE / QUALIFICATIONS:

- Freshers or 0-1 years of experience
- Good communication skills.
- Negotiation and convincing capabilities.
- Strong hold on English and Hindi Language
- Spoken Marathi / Bengali is an added advantage.
- Have strong inter-personal skills, and be able to work with and adapt to diverse internal business personnel and external customers
- Critically think about opportunities for process improvement including through the use of technology, and take ownership of assignments and projects
- Excellent writing ability.
- Proficiency in using MS Office, Webex, Audio and Video conferencing utilities

Key Skills

Telecalling Customer Support

Excellent Communication

Negotiation Skills

Multiple Languages

Basic MS Excel skills
- Otis is An Equal _
- Opportunity/Affirmative_
- Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class._
- ._