Help Desk Executive
5 days ago
Belapur (Navi Mumbai) Full Time 3+ Yrs
**Key Responsibilities:
- **
- Provide **technical support** for deposit, loan, and clearing modules.
- Execute SQL queries (SELECT and UPDATE) for troubleshooting and analysis.
- Track issues using a ticketing tool, ensuring prompt closure and SLA adherence.
- Collaborate with IT teams and business users to deliver effective solutions.
- Maintain proper documentation of issues and resolutions for knowledge sharing.
**Must-Have Skills:
- **
- Experience in **banking support** with deposits, loans, and clearing.
- Proficiency in **ticketing tools** and **SLA compliance**.
- Basic SQL skills for query handling.
- Strong communication and problem-solving abilities.
**Good-to-Have Skills:
- **
- Exposure to **Core Banking Systems (CBS)**.
- Prior experience as a **Technical Support Engineer** in financial domains.
**Education:
- **
Only B.E/B.Tech graduates are eligible.
**Why Join JRK Infotech?**
At **JRK Infotech**, we specialize in **IT HR Augmentation** and **Technology Staffing Services**. Joining us gives you:
- Opportunities to work on large-scale **banking support projects**.
- Exposure to enterprise-level IT environments and modern support systems.
- A collaborative space for professional growth and continuous learning.
**Learn more about**Core Banking Systems**
**Job Information**:
- Job Title Help Desk Executive
- Company Name Top IT Firm
- Location Belapur (Navi Mumbai)
- Job Type Full Time
- Experience Required 3+ Yrs
- Company Info Something brief about the company
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