Customer Service Officer

2 hours ago

Bengaluru Karnataka, India Hoopoe Infoedge Pvt Ltd Full time

Hoopoe infoedge is seeking a highly motivated and enthusiastic individual to join our team as a Domestic Customer Support Representative. As a Domestic Customer Support Representative, you will play a key role in providing exceptional customer service to our clients across various channels.

We are hiring for **Customer Support Associate**

Location: Hebbal, Bangalore

Language: Excellent English with Hindi/ Tamil/ Telugu

**Experience: 1 year minimum experience**

**Process: Blended Process
- Semi Voice Process**

**Qualification: Graduate**

**Salary: 21k CTC ; 17k TH**

**6 days working**

**One rotational weekoff**

**Shift timings: 8am to 8pm any 9 hrs rotational shift**

**Note: We need immediate joiners**

Roles and Responsibilities:

- Assist customers in resolving product or service-related issues and provide appropriate solutions.
- Handle customer complaints, troubleshoot problems, and escalate complex issues to the relevant departments when necessary.
- Maintain a thorough understanding of our products/services to effectively address customer queries and concerns.
- Keep accurate records of customer interactions, transactions, comments, and complaints.
- Collaborate with internal teams to ensure a seamless customer experience and provide feedback on customer issues and trends.
- Contribute to improving customer support processes by identifying opportunities for efficiency and enhancement.
- Uphold company policies and procedures while delivering excellent customer service at all times.

**Salary**: ₹17,000.00 - ₹21,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Ability to Commute:

- Bangalore, Karnataka (required)

Ability to Relocate:

- Bangalore, Karnataka: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 7200585283

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