Product L4 Sme

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you'll be part of**

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

**What you will learn and contribute to**

Are you passionate about solving problems?
As part of our team, you will:

- Work closely with R&D and Customer teams on a day to day basis
- Involve in troubleshooting of customer issues and ensure resolution plan is provided
- Work across more than one product and try to bridge the gaps in complex VoLTe scenarios
- Responsible for follow-up and providing final solution to customer
- Engage with many other teams and collaborate to arrive at a feasible solution

**Your skills and experience**

**You have**:

- Provides support, leadership and guidance during Customer escalations and emergencies, keeping customer Service Level Agreements (SLAs) in mind
- Analyses and finds root causes of product issues, by understanding logs, metrics, pcap files and customer scenarios
- Works on installing, reproducing and fixing product issues
- Engages and co-ordinates with the Core R&D Product team (SMEs) to come up with solutions
- Engages and co-ordinates with external parties like Nokia Cloud/CBIS team as appropriate
- Drives, develops, and maintains 4LS/R&D maintenance and support processes, for best in class Software.
- Mentors and supports junior team members

**Qualifications - Internal**
Required Minimum Qualifications: (Education, Technical Skills/Knowledge)
- At least 7 years’ experience in Software Development, Support, or QA, with Minimum 2+ years in service support environment with specific emphasis on Case Handling
- Experience in working on Unix/Linux Operating Systems
- Experience in working with Java, Python, XML, and JSON
- Good understanding of Mobile Networks (RAN, Core etc.) for 4G and 5G, IMS, etc.

**It would be nice if you also had**:

- Exposure in using VIMs like OpenStack and its Heat Orchestration Templates
- Exposure in using VNFM like Nokia CloudBand Application Manager (CBAM)

**Competencies**
- Senior Engineer with atleast 8 years of experience working on SBC (Session Border Controller) product
- Good understanding of IMS, VOLTE & Cloud Technology
- Very good know-how of the Bring-up, installation, configuration and administration topics.
- Should be able to troubleshoot issues on call processing, subscriber provisioning, E2E VOLTE N/W issues.
- Technology & tools: Unix Shell Scripts, TCL/TK, Perl, IPSL, usage of simulators.
- SIP, Diameter Signalling protocols
- Unix & Linux Systems (installation, administration, use)
- Scripting experience (shell, perl)
- Directory Server, X.500, LDAP

**Additional skills**
- Highly developed analytical and debugging skills with proven ability to perform in a fast-paced environment and under time constraints while keeping attention to details.
- Ability to multi-task and work on multiple issues, with quickly changing priorities
- Good understanding of software development lifecycles based on AGILE mode of working.
- Excellent English communication skills both verbal and written.
- Effective and supportive team player

**What we offer**

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.