Tele Sales Executive

2 days ago

Mumbai, India Team ideal Full time

_Job description _

**POSITION**:Loyalty Sales Consultant

**REPORTING TO**:Regional Manager

**LOCATION**:
**JOB PURPOSE**

To sell Accor Plus memberships to leads within the set calling area provided with professionalism using up to date information and selling techniques provided.

**KEY INTERACTIONS**

**Internal**

**External**
- Interaction with admin in Mumbai for sales processing.
- Interaction with T&C for T&C related queries & grievances.
- Interaction with Regional manager/Assistant Manager/ Assistant Manager Training for program queries.
- Interaction with customers for sales, renewal and courtesy calling.

**KEY RESPONSIBILITIES**

**Lead Generation**
- Acquire personal Leads to complete Sales calling
- Perform Lead generation calls daily

**Selling**
- Use various leads sources provided to generate phone sales
- Follow Sales script for each call
- AIDA methodology
- Obtain referrals as part of each sales call
- Actively celebrate daily new sales within team
- Courtesy call new sales within 8 months and 11 months calls - as directed

**Renewal (If applicable)**
- Follow renewal script for renewal calls
- Obtain referrals as part of renewal call
- Updating renewal member information on renewal sales form
- Maintain renewal statistics for every renewal call
- Contact renewals as per Renewal policy

**Administration**
- Document sales at the end of the call
- Place all sales documents in the allocated area for Administration officer

**5thOther Functions**
- Cash pick ups or any member interaction as and when advised by the Hyderabad office
- Participate in team projects.
- Adhere to all Accor Advantage Plus T&C and sales policies as outlined in your People Plus, Training Manual and Renewal Manual.

**Main Complexity/Critical Issues in the Job**
- 3 new sales per week
- 10 referrals / 4hrs (minimum)
- Converting 55% of 1st year renewals, 65% of 2nd years, 70% 3rd 0r above.

**PROFILE**

**Knowledge and Experience**
- Minimum 1 years of experience in outbound sales preferably from hotel industry
- Computer literacy
- Strong verbal and written communications skills
- Fluent English.
- Networking and relationship Building

**Competencies**
- Good interpersonal skills with ability to communicate with all types of customers
- Serviced oriented with an eye for details
- Good team working skills and able to work effectively and contribute in a team
- Good written and verbal communication skills
- Lateral thinking, Persistent and Persuasive/Influencing
- Innovative and Consultative skills
- Positive, flexible and Enthusiastic
- Ability to work to deadlines

**Employee Acknowledgement**

By signing this document, the employee confirms his or her knowledge of the content.

This job description is not exhaustive and will evolve as Accor Plus organisational needs change.

I ___________________ agree to perform the duties as set out in the above job description and will carry out those duties to the performance standards required.

Employee Signature: _________________ Date: _________

**Salary**: Up to ₹23,000.00 per month

Schedule:

- Morning shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Sales: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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