Real Estate Helpdesk Executive

5 days ago

Ahmedabad Gujarat, India Shilp Group Full time

**Job Title - Helpdesk Executive**

**Key Responsibilities**:

- Act as the first point of contact for Customer/Member/Residents /Customer.
- Receive, log, and track complaints and requests through HELPDESK/COMPLAIN Management Application.
- Assign complaints to the appropriate department/Technician/Managers/Executives etc. and follow up until resolution.
- Ensure timely updates are provided to Customer/Member/Residents regarding complaint status and resolution.
- Monitor open complaints daily and escalate delays to unresolved or critical issues to management within stipulated timelines.
- Generate weekly/monthly reports on complaint trends and resolution performance.
- Coordinate with security, housekeeping, and maintenance teams for quick issue resolution.
- Maintain updated records of complaints, service requests, and visitor management logs.
- Prepare MIS reports for management review on service performance and resident satisfaction.
- Support Facility Manager with notice circulations, communication to Customer/Member/Residents, and other coordination.

**Key Skills & Competencies**:

- Excellent communication skills (verbal & written)
- Good interpersonal skills and resident service orientation
- Knowledge of HELPDESK MODULE or similar facility management software.
- Ability to multitask and work under pressure

**Qualifications and Experience**:

- Graduate in any discipline (preferred: Facility Management /Administration background-Residential)
- 1-3 years of experience in helpdesk/customer service, preferably in residential/community premises.
- Familiarity with facility management operations and software tools

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

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