Operations
2 weeks ago
**Key Responsibilities**:
- Oversee and manage end-to-end freight forwarding operations (import/export, air/sea/road).
- Plan, execute, and monitor daily shipments and logistics schedules.
- Liaise with international agents, shipping lines, airlines, transporters, and customs brokers.
- Ensure proper documentation (BL, AWB, invoices, packing lists, etc.) and compliance with customs and DGFT regulations.
- Supervise the operations team to ensure timely clearance, dispatch, and delivery of cargo.
- Negotiate freight rates and vendor contracts for cost-effective operations.
- Coordinate with sales, customer service, and finance teams for smooth cross-functional workflow.
- Handle customer queries and complaints efficiently with solution-oriented communication.
**Required Qualifications & Skills**:
- 5+ years of experience in freight forwarding operations (sea & air essential).
- Strong knowledge of Incoterms, customs clearance, international shipping laws.
- Excellent communication and leadership skills.
- Proven ability to manage teams, vendors, and client expectations.
- Attention to detail, time management, and problem-solving mindset.
**Preferred Skills**:
- Experience with both import and export operations.
- Familiarity with documentation software.
- Existing network of agents and carriers is a plus.
**What We Offer**:
- Opportunity to grow with a fast-paced and reputed logistics company
- Professional and collaborative work environment
Schedule:
- Day shift
**Experience**:
- Operations management: 5 years (required)
Work Location: In person
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