Front Office Supervisor

5 days ago

Chennai, India MGM Eastwoods Resort Full time

Supervising front desk staff: The Front Office Supervisor is responsible for supervising and training the front desk staff, which includes receptionists and other FOAs.

Ensuring guest satisfaction: The Front Office Supervisor is responsible for ensuring that all guests receive excellent customer service, and that any complaints or issues are resolved in a timely and professional manner.

Managing reservations: The Front Office Supervisor manages room reservations and ensures that all bookings are accurate and up-to-date.

Coordinating with other departments: The Front Office Supervisor works closely with other departments, such as housekeeping and maintenance, to ensure that guests have a seamless experience during their stay.

Handling financial transactions: The Front Office Supervisor is responsible for handling cash and credit card transactions, as well as managing the hotel's financial records.

Maintaining front office equipment: The Front Office Supervisor ensures that all equipment, such as computers, telephones, and printers, are in good working order.

Enforcing hotel policies: The Front Office Supervisor is responsible for enforcing hotel policies and ensuring that all staff members are aware of and adhere to them.

Reporting to management: The Front Office Supervisor reports to the hotel's management team and provides regular updates on front desk operations, guest satisfaction, and any issues that arise.

**Salary**: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 4 years (preferred)

**Language**:

- Hindi (preferred)
- English (required)

**Speak with the employer**
+91 9840519644
- Health insurance

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