Servicenow Support

2 weeks ago


Bengaluru, India Triangle Global Full time

JD Below: Need minimum 5+ years of experience in service now support. Handle multiple teams and provide solutions. Experience in handling larger teams with min 10-20+ team members. Experience administering a ServiceNow instance including the group and user maintenance, ACL, UI Actions, Catalog Items, etc. Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features Excellent analytical and problem-solving skills to resolve technical issues Strong knowledge of the ServiceNow data model Understands technical and functional design requirements for ServiceNow Support the creation of custom reports/dashboards Troubleshoot and resolve problems Orchestrate and automate tasks Participate in department on-call rotation. Staying up to date with the latest releases, product enhancements, and plugins. Perform routine update set updates within the system for all changes made Perform standard system cloning from production to test environment Overall ownership of our ServiceNow instance including Incident, Knowledge, Problem, Change, Service Request, and CMDB modules Work independently and as a technical team member Work in multiple instances and domains, supporting internal and external customers Advise functional and admin teams on design, development and overall ServiceNow best practices Script Business Rules, Script Includes, Client Scripts, ACLs, Workflow Activities, etc. Facilitate and support the rollout of new application and enhancements in ServiceNow Analyze system performance issues and determine performance enhancements Create new applications, modules, and tables Activate a plug-in Create and track Service Catalog requests, and items with variables Create, monitor, modify, and publish Service Catalog workflows with approvals Follow the notification process back to the Business Rule Experience administering a ServiceNow instance including the group and user maintenance, ACL, UI Actions, Catalog Items, etc. Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features Excellent analytical and problem-solving skills to resolve technical issues Strong knowledge of the ServiceNow data model Understands technical and functional design requirements for ServiceNow Understands the workflow engines Creates workflow and web prototypes for client engagements Designs, codes, and tests technical solutions for ServiceNow implementations Uses Mid server, web services, email and other relevant technology to integrate tools with ServiceNow. Identifies system deficiencies and recommends solutions



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