Customer Support Executive

4 days ago

Indore Madhya Pradesh, India Taskup Corporate Service Pvt. Ltd. Full time

**Position Overview**

**Role Title**: Healthcare Assistant (Customer Support Executive)
**Department**: Support Team
**Purpose**: To help doctors and patients by managing appointment calls efficiently.

You’ll basically act as a **link between patients and doctors**, ensuring appointments are properly scheduled and recorded.

**Job Summary (What You’ll Do Daily)**

You’ll:

- **Talk to doctors and patients on phone calls** — both incoming and outgoing.
- **Book or confirm appointments** in the system.
- **Update call notes** — meaning you’ll record what each call was about and any important details.
- **Follow up** with patients or doctors if needed.
- **Work as part of a support team** to ensure smooth communication and great service.

So it’s a **customer support + admin coordination** role — focused specifically on healthcare clients.

**Key Responsibilities (Main Tasks)**
- Call doctors/patients to **book, confirm, or reschedule** appointments.
- **Record** every call and appointment accurately in the company’s database.
- **Follow up** when needed — e.g., confirming visit times, checking patient availability.
- **Maintain confidentiality** (since it’s healthcare-related, patient info must stay private).
- **Coordinate with team members** to ensure everything runs smoothly.

**Key Skills & Requirements**
- **Excellent English communication** - you’ll speak with international clients, so clear English is essential.
- **Typing speed of 60 WPM (mandatory)** - you’ll need to type notes quickly while or after speaking on calls.
- **1 year of International BPO experience** - you must have handled voice calls for overseas customers before.
- **Tech comfort** - familiar with CRM tools (customer management systems) and MS Office.

**Benefits**
- **Performance incentives** - earn extra based on your call quality or targets.
- **Training programs** - get trained in healthcare communication and systems.
- **International exposure** - work with overseas healthcare clients (likely US/UK).
- **Career growth** - potential to grow into senior roles or team leader positions.

**In Simple Terms**

This is a **healthcare call center job**, where you’ll:

- Talk to **doctors and patients** abroad,
- Book their **appointments** correctly,
- Maintain **records** in the system,
- Type fast (60 WPM is key),
- Communicate **clearly and professionally** in English.

Contact HR Vaishnavi-7898228409

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

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