Customer Care Executive
2 weeks ago
**Job Title: Customer Support Executive (Fresher)**
**Location: Lucknow ( Mahanagar)**
We are looking for enthusiastic individuals who are passionate about customer service and eager to kick-start their career in the IT industry. As a Customer Support Executive, you will be the first point of contact for our customers, providing them with exceptional support and assistance. This role offers a great opportunity for freshers to learn and grow in a fast-paced and dynamic environment.
**Responsibilities**:
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Keep records of customer interactions, transactions, comments, and complaints.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
**Requirements**:
- Excellent communication and interpersonal skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Customer service orientation.
- Problem-solving skills.
- Willingness to work in rotational shifts, if required.
- Freshers are welcome to apply.
**Benefits**:
- Competitive salary.
- Opportunities for career growth and development.
- Friendly and supportive work environment.
- Training and mentorship programs.
**Salary**: ₹10,000.00 - ₹12,000.00 per month
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 9621758356
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