Supervisor

1 week ago

Vadodara, India I.O Consultant Full time

**Roles and Responsibilities: -**
- Develop and implement methods to create, track, measure and communicate processes and systems.
- Monitor the process performance on day to day basis and define corrective & preventive actions & identify improvement opportunities.
- Develop visual and non-visual based SOPs for knowledge-sharing and process improvements.
- Develop Strong process Knowledge.
- Oversee the successful implementation of Projects assigned.
- Prepare reports and maintain records of work accomplishments and administrative information, as required. Understand project requirements, coordinate with resources and direct the projects in the right direction in a timely manner.
- Willingness to work in dynamic, high-growth environment and should be willing to work in night time in case of project requirements.
- Delegate and allocate responsibilities efficiently to manage projects end to end.
- Ability to identify strengths and weaknesses of team members and suitably make changes if required.
- **Qualification: Bachelors or Master's**:

- **Experience: 3-5 years, preferably in the BPO/KPO/ITES industry.**:

- **Communication Skill: Good in English**:

- **Rotational Shifts/Day Shifts**:

- **Rotational Week Offs**:

- **Age: 18 to 31**:

- **Ability to manage multiple, concurrent projects and initiatives**:

- **Outstanding verbal and written communication skills**:

- **Excellent organizational skills with the ability to handle and prioritize multiple projects**:

- **Self-starter. Must ask questions and learn new skills quickly on the job.**:

- **Driven, team player that is motivated to take responsibility and ensure successful outcomes across activates**:

- **Ability to work under tight deadlines with short turnarounds in a fast-paced working environment**

**Role: Supervisor**
Ø I**ndustry Type BPO /KPO**
Ø Functional Area Customer Success, Service & Operations
Ø Employment Type Full Time, Permanent
Ø Role Category Operations

**Salary**: ₹18,000.00 - ₹20,000.00 per month

Schedule:

- Morning shift
- Rotational shift

**Experience**:

- BPO/KPO Industri: 4 years (required)

**Language**:

- Englis (required)

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