Executive- Hotel Support Desk

6 days ago

Noida Uttar Pradesh, India FCM Full time

**Job no**: 521924

**Brand**: FCM

**Work type**: Full time

**Location**: Noida, India

**Categories**: Corporate & Group Travel

**Job Responsibilities'**:

- Assisting Internal customer in finding best Hotel options for International and Domestic Cities as per their needs
- Working with OTA’s like Expedia, MMT, Cleartrip etc.
- Ensure quality of resp0nse is given with the SLA
- Negotiating rates for hotel/service apartments directly with the property
- Ensuring that bookings are reconfirmed and payments are done to the hotel prior to the check-in.
- Ensuring booking are well updated on tool and billing is done.
- Payments to hotel via credit card and maintaining data for the same for smooth reconciliation.
- Handling first level of escalation and ensuring quick resolution to the customer.
- Assisting finance team in closing the disputed cases of hotel bookings while reconciliation.
- Offline commission tracking with the hotel and same needs to be knocked off with finance team once received.

**Desired Profile**

Strong Negotiation skills

Good knowledge of hotel industry and handling corporate client.

Good hold on CRS (Amadeus)

Flexible with shifts.

Knowledge of OTA’s

Good communication skills with customer hold

**Internal Remarks -**
- Should have done night shifts in the past
- Look for agents from the Egencia process at IGT
- Should have good working knowledge on Amadeus / Galileo

**Applications close**:
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