Customer Service Representative

1 day ago


Bengaluru, India Retouch IT Services Private Limited Full time

**Job Description for Call Centre Representative**
- Graduated high school, but a Bachelor’ s degree in commerce or related fields is preferred.
- Prior experience with customer service/telesales/voice process and call centers in relevant job roles with at least 1-2 years
- BPO experience.
- Good knowledge of CRM practices and systems.
- Customer-oriented attitude with professionalism.
- Strong multitasking, time management, and target achieving skills.
- Excellent communication and listening skills with good command of the English language.
- Speaking Knowledge of Hindi language
- Maintain records of the conversations with the customer and analyze the data.
- Write and submit timely reports on performance, targets, and customer queries.
- Evaluate problems and complaints of the callers and provide proper solutions to them
- Respond to the needs of customers and provide personalized service
- Identify any issues that customers might be struggling with
- Report on customer feedback

**[AGE CRITERIA 21 - 35 years]**

**Salary**: ₹200,000.00 - ₹350,000.00 per year

**Benefits**:

- Commuter assistance
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- US shift

Ability to commute/relocate:

- Bengaluru - 560066, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: One location



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