Customer Service-b2

JLL supports the Whole You, personally and professionally.
Maintain client satisfaction with delivery of soft, transport and MIS services and support programs to increase customer satisfaction.
Support compliance with FM PARTNER minimum audit and compliance standards in facility management, financial management and operational policies and procedures.
Meet or exceed site Key Performance Indicators (KPI’s); monitor Service Level Agreements (SLA’s) monthly to identify potential challenges and plan corrective actions accordingly.
Conduct inspections of assigned properties proactively addressing any deficiencies.
Support work order management for in house staff and vendors as necessary.
Support facility soft services as needed and directed such as meetings preparation, conference room reservations, food services, parking, vending.
Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations.
Enforce all Company policies and training requirements regarding safe and efficient operations and work practices.
Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations and Jones Lang LaSalle operations standards.
Support facility specific cost savings targets to contribute to the account achieving savings goals.
Assist in the development and management of operational and capital budgets.
Generate both periodic and ad hoc reports as needed
Generate and distribute management reports in accurate and timely manner
Supervises the preparation and Maintain a status on all projects and proactively communicate with management and customers.
production of flowers, bedding and decorative
Maintain garden Plants and shrubs and smooth operations.
Prepares daily work schedules and maintains timesheets and personnel records. Supervises winter maintenance, and parking lots. Maintains a suitable inventory of plants, supplies and equipment and ensures the
Complying with transportation-related policies, as well as safety rules, union contracts, and government regulations.
To facilitate / handhold the Customers during all Client visits.
Ensure coordination for client visits conference/Meeting Rooms, food & beverage service, availability of and other requirements
To be available from start to end of client visit. To closely monitor.
Timely inputs to Admin lead for any concerns.
The request is received from the client coordinator / project team about the impending client visit. The client names to be displayed in the monitor available in the reception area while welcoming the guest.
Refreshments like coffee / Tea, Soft drinks, cookies to be arranged in the Board room based on the requirement as per the request.
All meals will be arranged in the dining room for Clients, from the std. star Hotel/outdoor caterers as per the contracted rate
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.