Apprentice

1 day ago

Navi Mumbai Maharashtra, India Piramal Pharma Solutions Full time

**Job Overview**

The incumbent would be responsible for management of the operational tasks of the Piramal Learning University (PLU) function.

**Reporting Structure**

Reports to Deputy Manager - GEEC

**Experience**

Fresher will good academic credentials from Reputed University

**KEY ROLES & RESPONSIBILITIES**:
These would include:

- Managing the central administrative tasks of the Learning Management System (LMS) end-to-end
- Creating content on the LMS such as assessments, learning plans, enrolments and sessions, uploading of courses, documents and other learning related material etc.
- Managing learners on the system - addition/deletion/modification of Groups, enrolment of learners to learning programs, managing attendance updation etc.
- Ensuring the periodic monitoring of course content to ensure relevance
- Supporting the business/site LMS Admins when required
- Providing first level technical support on learner issues
- Investigating and resolving any data or system inconsistencies
- Addressing operational queries received on the functional mailbox or redirecting as appropriate
- Managing the end-to-end logistics of PLU programs and events in Mumbai and coordinating to ensure execution of the same with the relevant parties outside of Mumbai
- Follow-up with users to ensure completion of mandatory processes such as feedback submission, creation of action plans and IDPs, etc.
- Managing reporting, MIS, tracking and database management of all LMS related activities
- Adherence to SLAs and TATs
- Ad hoc functions related to L&D operations

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