Receptionist Telecaller

2 days ago

Kalikapur Kolkata West Bengal, India ELYON ELEVATOR PRIVATE LIMITED Full time

**Job Objective**:
To serve as the first point of contact for clients, visitors, and callers; manage front-desk operations efficiently; and ensure timely communication with customers regarding elevator service requests, maintenance schedules, and inquiries.

**Key Responsibilities: Receptionist Duties**
- **Front Desk Management**:

- Greet visitors, clients, and vendors courteously and direct them to the appropriate departments or personnel.
- Maintain a visitor logbook and issue visitor passes as required.
- Manage the front office cleanliness and presentation.
- **Communication Handling**:

- Answer, screen, and forward incoming calls efficiently.
- Coordinate between customers and service engineers for appointment scheduling.
- **Administrative Support**:

- Maintain records of courier dispatch and inward documents.
- Support HR and Admin in maintaining attendance and daily staff movement registers.
- Assist in preparing quotations, invoices, and reports when required.
- **Office Coordination**:

- Monitor and order office supplies.
- Maintain coordination with maintenance, service, and project teams for smooth operations.

**Telecaller Duties**
- **Customer Interaction**:

- Make outbound calls to existing and potential customers regarding elevator service renewals, AMC contracts, and new installation inquiries.
- Handle inbound calls related to elevator breakdowns, maintenance schedules, and complaints.
- Log all customer interactions in the service register or CRM system.
- **Follow-up & Feedback**:

- Follow up with customers for pending payments, AMC renewals, and service feedback.
- Update daily call logs and follow-up reports.
- Share customer concerns with the service team for resolution and ensure closure.
- **Sales Support**:

- Generate leads for new elevator installations and modernization projects.
- Support the sales team by scheduling meetings or demos with clients.
- Maintain a database of potential customers and builders/contractors.
- **Reporting**:

- Prepare and submit daily/weekly calling reports to the management.
- Track service requests and coordinate with field engineers for status updates.

**Key Skills Required**:

- Excellent communication skills (English, Hindi, Bengali preferred)
- Pleasing personality and confident telephone etiquette
- Multitasking and time management abilities
- Customer service orientation

**Qualification & Experience**:

- Minimum Qualification: Graduate / Diploma (Any Stream)
- Experience: 2-3 years in Reception, Tele calling, or Customer Support (preferably in Elevator / Service industry)

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person

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