Mortgage-voice Process

1 week ago

Bangalore Urban District Karnataka, India Oak Leaf HR LLP Full time

Processing the allocated files for:

- Verification of Employment
- by calling the borrowers Employers and verifying their employment details provided to the client.
- Evidence of Insurance
- by calling Insurance Agencies to get the Hazard Insurance policy updated
- Payoff Demand
- by calling other lenders to get an updated payoff statement for the borrower’s previous loan.

**Required Functions**:

- Processing the allocated files for Verification of Employment/Evidence of Insurance/Payoff Demand
- Faxing Authorization forms
- Receiving inbound calls
- Meeting same day turn times
- Data Entry, outbound calls, receiving inbound calls


**ROLES AND RESPONSIBILITIES**:

- Accurately verify employment history for borrowers by following all policies and procedures
- Analyze data to spot anomalies with the returned verifications.
- Respond to incoming calls and e-requests timely and accurately
- Make outbound calls as necessary
- Meet productivity and quality goals set by the department.
- Follows all workflows and appropriately document orders.
- Provides timely and accurate information to incoming customer calls/electronic requests.
- Assists other team members as needed.
- Participates in skills training, as requested.
- Adheres to, and maintains compliance with, all Federal, State, and local laws and Universal policies and procedures.
- Ensures safety and confidentiality of Employees, property, and data.
- Performs other related duties as required and assigned.

**MANDATE**:

- Excellent written and verbal communication skills and ability to articulate complex issue
- Customer Service, Computer Skills, Time Management
- Experience in US mortgage domain preferred
- Detail oriented and excellent organizational skills
- Quick learner to keep up with the fast paced mortgage industry
- Able to prioritize multiple tasks and manage time
- Problem-solver with strong analytical skills
- Adheres to directives, procedures, and standards
- Ability to work in a paperless environment
- Computer proficiency including Microsoft Office Product Suite
- **Flexible to**work in night shifts and weekends

**100% Work from Office**

Loc - BLR

Cont - 9742411550

**Job Types**: Full-time, Permanent

Pay: Up to ₹700,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift
- US shift
- Weekend availability

Supplemental Pay:

- Commission pay

Work Location: In person

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