Administrator

20 hours ago


Chennai Tamil Nadu, India HCL Technologies Full time

Chennai

2.5-5 Years

INDIA

**No. of Positions**

1

**Job Description (Posting).**

Experience on Teams Enterprise Voice and VOIP experience is must.\
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Experience in Teams with Enterprise Voice, gateways, trunks, voice resiliency and Voice Routing.\
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Experience on AudioCodes Gateways.\
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Experience on Teams Direct Routing.\
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Experience on Teams Audio Conferencing.\
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Upgrading, configuring, and migrating Voice to Teams.\
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Knowledge on Bandwidth planning, optimal conferencing traffic, capacity, QOS support.\
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Experience integrating Teams with 3rd party telephony environment.\
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Good knowledge on the working for SBA, SBC, certificates, and SBC updates.\
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Experience in Teams Enterprise Voice troubleshooting (Gateways, SBAs, and complex voice call issues).\
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Experience on Teams PowerShell.\
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Experience on Teams Call quality dashboard.\
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Knowledge on Device management - Phone system and device firmware update.\
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Knowledge on (1.) Incident Management & Change Management (Planning & Execution).\
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On - call Escalation.\
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Process adherence & Security compliance.\
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KB preparation and review, Knowledge sharing & documentation.\
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Root cause analysis / Problem Management Capacity / Architectural Management.\
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SLA compliance for tickets.\
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(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

**Qualification**

B-Tech

**Employee Group**

Business Line FT

**City**

Chennai

**Entity**

INFRA

**Auto req ID**

1470851BR

**Expected Date of Closure**

10-Oct-2024

**Skill (Primary)**

DWP-UCC-Network Voice


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