Voice Process Executive

5 days ago

Pune, Maharashtra, India White Force Full time

Job description

A regional language voice process executive answers customer queries, resolves issues, and provides information in a regional language. They may also perform data entry and escalate complex issues to supervisors. 

Responsibilities 

·Answer customer queries: Respond to customer calls, emails, or chats

·Resolve issues: Provide solutions to customer complaints or problems with products or services

·Maintain records: Keep track of customer interactions and transactions

·Follow protocols: Adhere to company scripts, procedures, and standards

·Provide information: Help customers with product details, usage, and troubleshooting

·Meet targets: Achieve daily, weekly, or monthly goals for call handling time or customer satisfaction

·Escalate issues: Transfer unresolved or critical concerns to supervisors or higher-level support

Skills Effective communication, Problem-solving skills, Ability to work in a fast-paced environment, and Ability to understand and read English.

INTERESTED CANDIDATES CAN APPLY OR CONTACT:
ANUSHKA GUPTA
8770187701
anushka.gupta@white-force.in

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