Customer Care Manager

4 days ago

Navi Mumbai, India Heritage Motors Mumbai Pvt Ltd Full time

job summary:we are looking for a dynamic and customer-oriented customer relationship manager (female) to join our tata motors dealership in panvel. the ideal candidate will be responsible for managing the end-to-end customer experience, ensuring high levels of customer satisfaction, and maintaining long-term relationships with our valued clients.key responsibilities:customer handling:greet walk-in customers and assist them with queries related to tata vehicles.understand customer needs and provide guidance on available models, features, and finance options.maintain a positive, empathetic, and professional attitude toward customers at all times.relationship management:build and maintain strong, long-term customer relationships to drive repeat business.follow up with potential and existing customers post-visit and post-delivery.handle customer feedback, concerns, or complaints efficiently and professionally..requirements:female candidates only (as per showroom's team diversity goals).graduate in any discipline (preferred: bba, bcom, or similar).1 - 3 years of experience in customer service, relationship management, or front-office roles. freshers with good communication skills can also apply.excellent communication and interpersonal skills in english, hindi, and marathi.pleasant personality with a customer-first attitude.proficiency in ms office and crm tools is a plus.coordination:coordinate with sales, service, and delivery teams to ensure smooth customer experience.update customer records in crm software and manage follow-up schedules.ensure timely delivery of vehicles and documentation.after-sales support:schedule service reminders, insurance renewals, and other customer touchpoints.share offers, promotions, and upgrades with existing customers.contact: rajratna salve hr ()Experience4 - 10 YearsNo. of Openings1Education12th PassRoleCustomer Care ManagerIndustry TypeCall Centre / BPO / KPO / ITES / LPOGenderFemaleJob CountryIndiaType of JobFull TimeWork Location TypeWork from OfficeFace interview locationpanvel

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