Service Delivery Manager

2 weeks ago


Mumbai City Mumbai, India Rapsys Tech Solutions Private Limited Full time

JD:

We are looking out for IT Service Delivery Manager to lead an Engagement who are technically sound with good communication skills and a close fit to the job description below:

  • Develop and implement digital strategies that support the organization's overall business objectives.
  • Proven experience in leading and managing digital teams and projects.
  • Someone who is handling a team of PMs under her.
  • Strong background in using digital tools and technologies, including CMS, CRM, analytics platforms, and marketing automation tools.
  • Experience in digital transformation, digital marketing, or a related field.

- Fulfilment of engagement commitments - timelines, deliverables, quality, process compliance

- Maintain customer satisfaction level for the engagement

- Plan activities for the engagement based on the customer expectations, customer future plans

- Discuss the plans with the customer to arrive at common understanding and expectations from the engagement from time to time

- Plan resources as per the needs of the engagement

- Day to day management of the engagement for work scheduling, work allocation, progress tracking

- Adapt and implement processes relevant for the engagement, ensure compliance against the processes

Team leadership for the engagement:

- Lead the team assigned to the engagement

- Ensure team member productivity, motivation, retention

- Project self as the team leader to the customer for the engagement. Communication with the customer for the engagement as the overall leader for the engagement. 



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