Service Delivery Manager
2 weeks ago
JD:
We are looking out for IT Service Delivery Manager to lead an Engagement who are technically sound with good communication skills and a close fit to the job description below:
- Develop and implement digital strategies that support the organization's overall business objectives.
- Proven experience in leading and managing digital teams and projects.
- Someone who is handling a team of PMs under her.
- Strong background in using digital tools and technologies, including CMS, CRM, analytics platforms, and marketing automation tools.
- Experience in digital transformation, digital marketing, or a related field.
- Fulfilment of engagement commitments - timelines, deliverables, quality, process compliance
- Maintain customer satisfaction level for the engagement
- Plan activities for the engagement based on the customer expectations, customer future plans
- Discuss the plans with the customer to arrive at common understanding and expectations from the engagement from time to time
- Plan resources as per the needs of the engagement
- Day to day management of the engagement for work scheduling, work allocation, progress tracking
- Adapt and implement processes relevant for the engagement, ensure compliance against the processes
Team leadership for the engagement:
- Lead the team assigned to the engagement
- Ensure team member productivity, motivation, retention
- Project self as the team leader to the customer for the engagement. Communication with the customer for the engagement as the overall leader for the engagement.
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