Receptionist cum Tele caller
4 days ago
Designation: Receptionist cum Tele caller
Location: Lucknow
Exp: Min 1 years in similar role
Job Summary:
We are seeking a motivated and dynamic Receptionist cum Telecaller to join our team. The ideal candidate will be responsible for managing the front desk, handling incoming calls, and reaching out to potential clients. This role requires excellent communication skills, a friendly demeanour, and the ability to multitask effectively.
Key Responsibilities:
Reception Duties:
- Greet and welcome visitors in a courteous and professional manner.
- Answer, screen, and forward incoming phone calls.
- Provide accurate information in-person and via phone/email.
- Maintain the front desk area, ensuring it is tidy and presentable with all necessary materials (pens, forms, paper, etc.).
- Receive, sort, and distribute daily mail and deliveries.
- Maintain office security by following safety procedures and controlling access via the reception desk.
Telecalling Duties:
- Make outbound calls to potential clients to introduce the company's products/services.
- Address client inquiries, provide information, and resolve any issues or complaints.
- Maintain a detailed record of all interactions with clients.
- Follow up on leads and convert them into sales opportunities.
- Communicate verbal acceptances of offers to the sales team for closing.
- Update and manage the customer database with accurate and timely information.
Qualifications:
- Graduate, additional qualifications will be a plus.
- Proven experience as a receptionist, telecaller, or in a similar role.
- Excellent communication and interpersonal skills.
- Proficient in MS Office (Word, Excel, Outlook).
- Ability to multitask and manage time effectively.
- Strong organizational and problem-solving skills.
- A friendly and professional demeanour.
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