INTERNATIONAL VOICE PROCESS

2 weeks ago


Hyderabad Secunderabad Telangana, India Freelancer Somasundara Rao Jonnalagadda Full time
Description

We are looking for talented individuals to join our team for an International Voice Process. The ideal candidate will have excellent communication skills and be able to handle high-pressure situations. This role requires the ability to work in shifts, including night shifts, as we are operating across multiple time zones. Freshers and experienced individuals with 0-4 years of experience in the job market are welcome to apply.

Responsibilities
  • Handling inbound and outbound calls from customers across the US, UK and India
  • Providing exceptional customer service and resolving customer queries in a timely and efficient manner
  • Ensuring that all customer interactions are accurately logged into the system
  • Meeting and exceeding performance targets and KPIs
  • Working collaboratively with team members and other departments to ensure customer satisfaction

Skills and Qualifications
  • Excellent verbal and written communication skills in English
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to work in a team and contribute to team goals
  • Flexibility to work in shifts, including night shifts
  • Good knowledge of MS Office Suite
  • For Team Leads: Experience in leading a team, coaching and mentoring team members, and meeting team targets and KPIs


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