Team Lead
2 weeks ago
Hiring for Team Lead
Designation: Team Lead (Non-Voice Process)
ELIGIBILITY:
Qualification: Graduate (any)
Experience: 1 Yr (Relevant)
Location: Hyderabad
Salary: Upto 4.2 LPA CTC (Non-negotiable)
Working days: 6 Days
Interview: Telephonic (Virtual)
Skills Required:
- Team Management: Oversee and mentor a team of chat support agents, ensuring high performance, motivation, and adherence to company policies.
- Quality Assurance: Monitor chat interactions to maintain service quality, provide constructive feedback, and implement improvement strategies.
- Performance Analysis: Analyze team metrics and performance data to identify trends, set goals, and report on outcomes to senior management.
- Training and Development: Develop and deliver training programs to enhance team skills, knowledge of products, and customer service techniques.
- Customer Experience Focus: Ensure exceptional customer experiences by resolving escalated issues, optimizing response times, and implementing best practices in chat support.
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Team Lead
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