Team Lead

2 weeks ago


Hyderabad Secunderabad Telangana, India Ims India Manpower Solutions Private Limited Full time

Hiring for Team Lead

 Designation: Team Lead (Non-Voice Process)

ELIGIBILITY:

Qualification: Graduate (any)

Experience: 1 Yr (Relevant)

Location: Hyderabad

Salary: Upto 4.2 LPA CTC (Non-negotiable)

Working days: 6 Days

Interview: Telephonic (Virtual)

Skills Required:

  1. Team Management: Oversee and mentor a team of chat support agents, ensuring high performance, motivation, and adherence to company policies.
  2. Quality Assurance: Monitor chat interactions to maintain service quality, provide constructive feedback, and implement improvement strategies.
  3. Performance Analysis: Analyze team metrics and performance data to identify trends, set goals, and report on outcomes to senior management.
  4. Training and Development: Develop and deliver training programs to enhance team skills, knowledge of products, and customer service techniques.
  5. Customer Experience Focus: Ensure exceptional customer experiences by resolving escalated issues, optimizing response times, and implementing best practices in chat support.

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