International Bpo

3 weeks ago


Jaipur Raipur, India Gunjan Mangal (Proprietor Of Power Solutions) Full time
Description

We are seeking a motivated and dynamic individual to join our team as a customer service representative for our international BPO. The ideal candidate should have 0-4 years of experience in the job market context of India. You will be responsible for providing excellent customer service to our international clients, resolving their queries and issues, and ensuring customer satisfaction.

Responsibilities
  • Answering incoming calls, emails, and chats from international clients
  • Resolving customer queries and issues in a timely and professional manner
  • Maintaining accurate and up-to-date records of customer interactions
  • Meeting and exceeding individual and team performance targets
  • Collaborating with team members and other departments to ensure customer satisfaction
  • Adhering to company policies and procedures
  • Continuously improving knowledge of products, services, and processes

Skills and Qualifications
  • Bachelor's degree in any field
  • 0-4 years of experience in customer service or related field
  • Excellent communication skills in English (verbal and written)
  • Strong problem-solving skills
  • Ability to work in a fast-paced environment
  • Good time management and organizational skills
  • Proficiency in MS Office and basic computer skills
  • Flexible to work in shifts and weekends

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