Head of Customer Relationship Management

5 days ago

Mumbai, India Acumen Business Catalyst Full time

Acumen Business Catalyst is authorized to source CVs on behalf of a leading real estate firm in Mumbai. 

Location: Head Office – Malad; Site Office – Vasai

About the company: The organisation has established itself as a distinguished name in the real estate industry, celebrated for its refined architectural designs and unwavering commitment to quality. With a presence across Mumbai, Vasai-Virar, and Thane, it has demonstrated remarkable growth through meticulous planning and timely project delivery, consistently setting new standards of excellence in the sector.

About the role: The CRM Head will be responsible for overseeing and managing the customer relationship management strategy, ensuring that the company delivers exceptional customer service and builds long-lasting relationships with clients. This role involves developing and executing CRM strategies to enhance customer engagement, retention, and satisfaction. The CRM Head will work closely with marketing, sales, and customer service teams to ensure a seamless and integrated approach to customer relationship management, ultimately contributing to the company's growth and client loyalty. Strong leadership, strategic thinking, and a deep understanding of customer needs are essential for success in this role.

Key Responsibilities:

  • Client Relations: Serve as the primary contact for client interactions, ensuring a seamless experience from booking to registration.
  • Payment Management: Oversee the payment lifecycle, including booking payment follow-ups, tracking due payments, and sending timely reminders.
  • Documentation: Manage registration and other documentation to ensure compliance and smooth processing.
  • Training: Train the team on CRM processes and standards, ensuring consistent client engagement.
  • Coordination: Act as a liaison between the head office and site offices, aligning operations to ensure timely task completion.

Requirements:

  • Experience: Proven experience in CRM roles, preferably in real estate or client-intensive industries.
  • Skills: Strong organizational skills, attention to detail, and excellent communication abilities.
  • Technical Knowledge: Proficiency in CRM tools and payment tracking systems.
  • Work Ethic: Ability to manage multiple priorities and ensure timely completion of tasks.

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