Chargebee | Enterprise Technical Consultant | chennai

3 weeks ago

chennai, India Chargebee Full time

We are looking for enthusiastic individuals to join our Premium Support team , providing high-quality support to customers who have subscribed to our premium support offerings.


As an Enterprise Technical Consultant , you will be responsible for ensuring fast and accurate responses to customer inquiries, coordinating with internal teams to resolve issues promptly, and escalating issues as needed to ensure customer satisfaction.


Responsibilities:

  • Develop and maintain a deep understanding of Chargebee's multi-product suite
  • Provide exceptional support to customers who have subscribed to our premium support offerings via Email / Chat / Phone / Slack
  • Respond to customer inquiries in a timely and accurate manner with white-glove care, meeting tight SLAs
  • Coordinate with internal teams, including product and engineering, to resolve customer issues quickly and effectively
  • Document solutions in our knowledge base to enhance our customer self serve capabilities
  • Be an active member of product squads and provide valuable feedback from customer interactions to make our product suite better
  • Share your knowledge by hosting internal trainings


Qualifications:

  • Previous experience in an enterprise customer support role, preferably in a premium support team or as a Technical Account Manager (good to have)
  • Good understanding of RestAPIs and can run/test API calls
  • Understanding of HTML/JS
  • Excellent communication skills, both written and verbal
  • Strong problem-solving skills and the ability to think quickly under pressure
  • Ability to work independently and as part of a team
  • Ability to articulate technical concepts to a non-technical audience
  • A customer-centric mindset and a passion for delivering exceptional service

  • Chargebee - Enterprise Technical Consultant

    2 weeks ago

    Chennai, India Chargebee Full time

    - We are looking for enthusiastic individuals to join our Premium Support team, providing high-quality support to customers who have subscribed to our premium support offerings.- As an Enterprise Technical Consultant, you will be responsible for ensuring fast and accurate responses to customer inquiries, coordinating with internal teams to resolve issues...

  • Chargebee | Technical Account Manager | chennai

    3 weeks ago

    chennai, India Chargebee Full time

    We are looking for enthusiastic individuals to join our Premium Support team, providing high-quality support to customers who have subscribed to our premium support offerings. As an Enterprise Technical Consultant, you will be responsible for ensuring fast and accurate responses to customer inquiries, coordinating with internal teams to resolve issues...

  • Chargebee | Technical Account Manager | chennai

    3 weeks ago

    chennai, India Chargebee Full time

    We are looking for enthusiastic individuals to join our Premium Support team, providing high-quality support to customers who have subscribed to our premium support offerings.As an Enterprise Technical Consultant, you will be responsible for ensuring fast and accurate responses to customer inquiries, coordinating with internal teams to resolve issues...

  • Chargebee | Salesforce Developer | chennai

    3 weeks ago

    chennai, India Chargebee Full time

    About Chargebee: Chargebee is the leading Revenue Growth Management (RGM) platform for subscription businesses. Thousands of companies at every stage of development — from startups to enterprises — use Chargebee to unlock revenue growth, experiment with new offerings and monetization models, and maintain global compliance as they scale. Chargebee...

  • Chargebee | Software Engineer | chennai

    3 weeks ago

    chennai, India Chargebee Full time

    Chargebee is the leading Revenue Growth Management (RGM) platform for subscription businesses. Thousands of companies at every stage of development — from startups to enterprises — use Chargebee to unlock revenue growth, experiment with new offerings and monetization models, and maintain global compliance as they scale. Chargebee counts businesses like...

  • Chargebee | Software Engineer | chennai

    3 weeks ago

    chennai, India Chargebee Full time

    Chargebee is the leading Revenue Growth Management (RGM) platform for subscription businesses. Thousands of companies at every stage of development — from startups to enterprises — use Chargebee to unlock revenue growth, experiment with new offerings and monetization models, and maintain global compliance as they scale. Chargebee counts businesses like...

  • Enterprise Technical Consultant

    3 weeks ago

    Chennai, India Chargebee Full time

    We are looking for enthusiastic individuals to join ourPremium Support team , providing high-quality support to customers who have subscribed to our premium support offerings.As anEnterprise Technical Consultant , you will be responsible for ensuring fast and accurate responses to customer inquiries, coordinating with internal teams to resolve issues...

  • Enterprise Technical Consultant

    3 weeks ago

    Chennai, India Chargebee Full time

    We are looking for enthusiastic individuals to join our Premium Support team, providing high-quality support to customers who have subscribed to our premium support offerings.As an Enterprise Technical Consultant, you will be responsible for ensuring fast and accurate responses to customer inquiries, coordinating with internal teams to resolve issues...

  • Enterprise Technical Consultant

    3 weeks ago

    Chennai, India Chargebee Full time

    We are looking for enthusiastic individuals to join our Premium Support team, providing high-quality support to customers who have subscribed to our premium support offerings.As an Enterprise Technical Consultant, you will be responsible for ensuring fast and accurate responses to customer inquiries, coordinating with internal teams to resolve issues...

  • Chargebee | Revenue Operations Analyst | chennai

    2 weeks ago

    chennai, India Chargebee Full time

    About Chargebee: Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, Study.com, and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the...

  • Chargebee | Revenue Operations Analyst | chennai

    2 weeks ago

    chennai, India Chargebee Full time

    About Chargebee:Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, Study.com, and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the...

  • Enterprise Technical Consultant

    3 days ago

    Chennai, India Chargebee Full time

    We are looking for enthusiastic individuals to join our Premium Support team, providing high-quality support to customers who have subscribed to our premium support offerings.As an Enterprise Technical Consultant, you will be responsible for ensuring fast and accurate responses to customer inquiries, coordinating with internal teams to resolve issues...

  • Chargebee | Principal Solutions Engineer

    2 weeks ago

    chennai, India Chargebee Full time

    About Chargebee Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, Study.com and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the...

  • Chargebee | Principal Solutions Engineer

    2 weeks ago

    chennai, India Chargebee Full time

    About ChargebeeChargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, Study.com and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the...

  • Chargebee | Senior Total Rewards Analyst | chennai

    2 weeks ago

    chennai, India Chargebee Full time

    About Chargebee:Chargebee is the leading Revenue Growth Management platform for subscription businesses. Thousands of companies at every stage of development — from startups to enterprises — use Chargebee to unlock revenue growth, experiment with new offerings and monetization models, and maintain global compliance as they scale.Chargebee counts...

  • Chargebee | Senior Total Rewards Analyst | chennai

    2 weeks ago

    chennai, India Chargebee Full time

    About Chargebee: Chargebee is the leading Revenue Growth Management platform for subscription businesses. Thousands of companies at every stage of development — from startups to enterprises — use Chargebee to unlock revenue growth, experiment with new offerings and monetization models, and maintain global compliance as they scale. Chargebee counts...

  • Enterprise Technical Solutions Expert

    2 weeks ago

    Chennai, Tamil Nadu, India Chargebee Full time

    **Company Overview**: Chargebee is a leading provider of premium support offerings, empowering customers to succeed in their businesses.We are seeking an exceptional **Enterprise Technical Solutions Expert** to join our Premium Support team. This role involves delivering high-quality support to subscribers of our premium services, ensuring fast and accurate...

  • Technical Support Specialist

    2 days ago

    Chennai, Tamil Nadu, India Chargebee Full time

    We are seeking a highly skilled Technical Support Specialist to join our Premium Support team at Chargebee. This role offers the opportunity to provide exceptional support to customers who have subscribed to our premium support offerings, ensuring their satisfaction and loyalty.The successful candidate will be responsible for developing and maintaining a...

  • Enterprise Subscription Architect

    4 days ago

    Chennai, Tamil Nadu, India Chargebee Full time

    At Chargebee, we are on a mission to push the boundaries of subscription revenue operations. We are looking for an inspirational Technical Architect to drive the next generation of subscription and create a revolutionary subscriptions experience for our customers.This role involves partnering with Product Management, Business Analysts, Engineering Managers,...

  • Senior Enterprise Solutions Expert

    2 weeks ago

    Chennai, Tamil Nadu, India Chargebee Full time

    We are seeking a highly skilled Senior Enterprise Solutions Expert to join our Premium Support team at Chargebee.This role requires an individual with exceptional technical expertise and communication skills to provide high-quality support to customers who have subscribed to our premium support offerings. As a Senior Enterprise Solutions Expert, you will be...