Application Support Manager

3 weeks ago

Mumbai, India HDFC Bank Full time

Job Purpose:

To manage support function to all application users on functional queries, Business Continuity Planning coordination for all Retail operations, MIS generation for any regulatory requirements or specific critical business needs from any retail application and manage the report development for Fincon Business Intelligence Unit (BIU).

Job Description:

Identifying and implementing automation processes as part of User support to eliminate manual efforts o Identify areas of improvement and scope for reduction of calls.

Ensuring timely reconciliation of entries by having effective review mechanism and escalating to vendor/IT.

Application Functional Support

  • Ensuring Production Support of various retail banking applications used by more than 60000 users across
  • branches.
  • Ensuring immediate, effective and efficient application support.
  • Managing escalations as part of support function.

MIS Support

  • Ensuring necessary MIS are provided on time and to act as a business enabler.
  • Ensuring the projects are delivered as per the agreed SLA with quality and fine-tuned scripts.
  • Ensuring periodical MIS are published with accurate values and within the stipulated timelines.

Master Maintenances

  • Ensuring periodic and correct execution of master data basis the requisite approvals received.

Access Management

  • Ensuring access to production servers are granted on need basis with appropriate requests logs.
  • Ensuring timely backups are in place.

BCP Co-ordination

  • Implementation of BCP for all Retail Operations functions (Liability, Asset, Direct banking, DP, Custody, Credit Cards, BPRG Application Support).
  • Ensuring existence of operations effectiveness in shifting the activities to alternative location in case of any disaster at their site where identified critical processes are being executed, in order to avoid any customer, financial, regulatory or reputational impact for the organization.
  • Ensuring necessary sign offs are in place for the identified critical activities and recovery plan strategy documents

  • People Management which includes Resource planning, training, mentoring, Career planning, Job sizing
  • Periodic review of open items and discussion with stake holders for logical closure.
  • Identify areas of improving efficiency and automation and enable operations in improving efficiency and productivity
  • Manage escalations and ensure incidents are managed effectively.
  • Ensuring implementation of archival solutions for the identified applications.

KNOWLEDGE AND SKILL REQUIREMENTS (Education, technical/ behavioral skills, Experience)

  1. Graduate with MBA / MCA
  2. 12-15 years experience , in execution, strategic and planning across
  3. BFS domain areas – Retail , AML, Depository / Custody, Retail asset, Collection, Business Banking etc.
  4. Technical Expertise in SQL / Oracle desirable
  5. Analytical and technical skills on database, Reporting Tools

  • Application Support Manager

    5 months ago

    Mumbai, India Initiate International Full time

    Join Our Team as an Application Support Manager in Mumbai!Are you ready to lead a dynamic team and ensure the optimal performance of a cutting-edge payment gateway? Our client is on the lookout for an experienced and driven Application Support Manager to lead their 24×7 service desk and application support/incident management team in...

  • Application Support Manager

    3 months ago

    Mumbai, India Initiate International Full time

    Join Our Team as an Application Support Manager! Are you ready to lead a dynamic team and ensure the optimal performance of a cutting-edge payment gateway?  Our client is on the lookout for an experienced and driven Application Support Manager to lead their 24×7 service desk and application support/incident management team in the Mumbai Metropolitan...

  • Application Support Manager

    3 weeks ago

    mumbai, India HDFC Bank Full time

    Job Purpose: To manage support function to all application users on functional queries, Business Continuity Planning coordination for all Retail operations, MIS generation for any regulatory requirements or specific critical business needs from any retail application and manage the report development for Fincon Business Intelligence Unit (BIU). Job...

  • Application Support Manager

    3 weeks ago

    Mumbai, India HDFC Bank Full time

    Job Purpose:To manage support function to all application users on functional queries, Business Continuity Planning coordination for all Retail operations, MIS generation for any regulatory requirements or specific critical business needs from any retail application and manage the report development for Fincon Business Intelligence Unit (BIU).Job...

  • Application Support Manager

    3 weeks ago

    mumbai, India HDFC Bank Full time

    Job Purpose:To manage support function to all application users on functional queries, Business Continuity Planning coordination for all Retail operations, MIS generation for any regulatory requirements or specific critical business needs from any retail application and manage the report development for Fincon Business Intelligence Unit (BIU).Job...

  • Application Support Manager

    3 weeks ago

    Mumbai, India HDFC Bank Full time

    Job Purpose:To manage support function to all application users on functional queries, Business Continuity Planning coordination for all Retail operations, MIS generation for any regulatory requirements or specific critical business needs from any retail application and manage the report development for Fincon Business Intelligence Unit (BIU).Job...

  • Application Support Manager

    3 weeks ago

    Mumbai, India HDFC Bank Full time

    Job Purpose: To manage support function to all application users on functional queries, Business Continuity Planning coordination for all Retail operations, MIS generation for any regulatory requirements or specific critical business needs from any retail application and manage the report development for Fincon Business Intelligence Unit (BIU).Job...

  • Application Support Manager

    2 weeks ago

    Mumbai, India Adept Global Full time

    Job Title: Application Support EngineerLocation: India (Hybrid)Experience: 4 to 9 yearsEmployment Type: C2HWe are seeking a skilled Mid-Level Application Support Engineer with expertise in Managed File Transfer (MFT) and JIRA/JIRA Service Desk. The ideal candidate should possess strong incident management and documentation skills. While automation and...

  • Application support manager

    2 weeks ago

    Mumbai, India Adept Global Full time

    Job Title: Application Support EngineerLocation: India (Hybrid)Experience: 4 to 9 yearsEmployment Type: C2 HWe are seeking a skilled Mid-Level Application Support Engineer with expertise in Managed File Transfer (MFT) and JIRA/JIRA Service Desk. The ideal candidate should possess strong incident management and documentation skills. While automation and...

  • Application Support Manager

    1 week ago

    Mumbai, India eAspire Technolabs Pvt. Ltd. Full time

    Job Title:Production Support/Application Support LeadPerks: cab facility, provide lunch/dinner, Family insurance, Shift allowance 1500 rupees. If someone relocate then 15 days provide home. Location:MumbaiInterview Mode:Face-to-FaceKey Qualifications and Skills:Proficiency in Linux/Unix-based operating systems, IPC, and Linux commands.Strong experience with...

  • Application Support Manager

    1 week ago

    Mumbai, India eAspire Technolabs Pvt. Ltd. Full time

    Job Title: Production Support/Application Support Lead Perks: cab facility, provide lunch/dinner, Family insurance, Shift allowance 1500 rupees. If someone relocate then 15 days provide home. Location: Mumbai Interview Mode: Face-to-Face Key Qualifications and Skills: Proficiency in Linux/Unix-based operating systems, IPC, and Linux commands. Strong...

  • Applications Support

    6 months ago

    Mumbai, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** - We closely collaborate with Application Development, QA and Operate teams for environment setup, regulatory projects and BAU support. - Scope of Work includes, but not limited to: - Ensuring SODs and SOWs checks are good - Encouraging and implementing automation - Trade Flow issue investigation - Tech refreshes, Migrations,...

  • Application Support

    5 months ago

    Mumbai, India Comunus Technologies Pvt.Ltd Full time

    ComUnus is **#Hiring** For Application Support !! No of position : 6 Min.Exp.Req : 1+ Years Work Location : Mumbai WORK FROM OFFICE !! Immediate Joiners are preferred !! Roles & Responsobilities: - Should Have Knowledge About The Flow Of Application Support. - Should Have Knowledge Of Sql. - Strong SQL Queries, Joints Knowledge, Experience Connecting To...

  • Sales Representative

    2 weeks ago

    Mumbai District, Maharashtra, India Easy Application Full time

    Easy Application, specializing in supporting students pursuing studies abroad in China, Cyprus, and France, is looking for a Sales Representative or Business Introducer to expand our client base. Your primary mission will be to identify, attract, and guide students interested in using our services. **Your Responsibilities**: - Prospect potential students...

  • Application Support

    7 months ago

    Mumbai, India Triangle Global Full time

    Exposure and hand on experience to application support / architectural concepts / design across diverse technology platforms. - Experience on applications support like GST,Asset-Liability Managment,GL-Reconciliation, Online Meeting application, Voucher/Claim management etc.. - Troubleshooting of issues of Finance/Banking Applications. - Understanding of...

  • Application Support Specialist

    2 weeks ago

    Mumbai, India Hexaware Technologies Full time

    Dear Candidate,We are hiring!!..Exp : 2-12 Yrs. ( Associate, Specialist & Lead)Location: Mumbai, Dehradun.Interested please share resume to .Walkin Interview in Mumbai, Dehradun - Hexaware Office ( 30-Nov-24)JD:‒Experience in Flutter, ReactJS, Node.js, PostgreSQL, Bootstrap−Experience in XSLT/ XSD/ XML (Creation of Schema and...

  • Application Support Specialist

    2 weeks ago

    Mumbai, India Hexaware Technologies Full time

    Dear Candidate,We are hiring!!..Exp :2-12 Yrs. ( Associate, Specialist & Lead)Location:Mumbai, Dehradun.Interested please share resume to .Walkin Interview in Mumbai, Dehradun - Hexaware Office ( 30-Nov-24)JD:‒Experience inFlutter, ReactJS, Node.js, PostgreSQL, Bootstrap−Experience in XSLT/ XSD/ XML (Creation of Schema and Stylesheets)−Experience in...

  • Application support specialist

    2 weeks ago

    Mumbai, India Hexaware Technologies Full time

    Dear Candidate,We are hiring!!..Exp : 2-12 Yrs. ( Associate, Specialist & Lead)Location: Mumbai, Dehradun.Interested please share resume to Walkin Interview in Mumbai, Dehradun - Hexaware Office ( 30-Nov-24)JD:‒Experience in Flutter, React JS, Node.js, Postgre SQL, Bootstrap−Experience in XSLT/ XSD/ XML (Creation of Schema and...

  • Application support manager

    2 weeks ago

    Mumbai, India Smartavya Analytica Private Limited Full time

    Smartavya Analytica Private Limited is seeking a dedicated Shift Manager to oversee and ensure the smooth operation of shifts within our organization. The ideal candidate will have a strong background in operational management, excellent leadership skills, and a proven track record in managing teams and processes effectively. This role requires a balance of...

  • Application support manager

    2 weeks ago

    Mumbai, India Smartavya Analytica Private Limited Full time

    Smartavya Analytica Private Limited is seeking a dedicated Shift Manager to oversee and ensure the smooth operation of shifts within our organization. The ideal candidate will have a strong background in operational management, excellent leadership skills, and a proven track record in managing teams and processes effectively. This role requires a balance of...