Spendflo | Customer Onboarding Manager | india

24 hours ago


india Spendflo Full time

As an Onboarding Manager, you’ll have the opportunity to leave the first impression of the company on the customer. From onboarding, managing requests & reviewing their renewal

pipeline, you’ll walk hand in hand with our customers on their journey to success. You’ll also

serve as our product champion, driving adoption and expanding features with our product

team.


What You Will Do:


  • Continue building the customer onboarding process, including training, implementation, and helping the customer create their first (of many) solutions on the Spendflo platform
  • Manage the relationships amongst internal and external teams involved to ensure smooth sail of the account
  • Establish metrics and KPIs to evaluate process improvement and overall account health
  • Be the SME for the Spendflo platform: partner with our clients to understand their operational challenges and how Spendflo can help, including identifying opportunities to expand within the account
  • Resolve product support questions as they arise
  • Work cross-functionally with product management to surface customer requests and help translate customer feedback into product requirements
  • Be an integral part of operationalising the implementation function as the team scales


About You:


  • 5-7 years of experience in a customer-facing role such as Technical Onboarding Manager, Customer Onboarding Manager, Solutions Architect, or Implementation Consultant
  • Experience with project managing customer implementations for enterprise clients, or consulting with clients on business process improvements at the Director, VP, and Exec level of Fortune 500 companies
  • Advanced understanding of SaaS, and Cloud-based software environments
  • Builder mindset: you’re comfortable in a startup environment taking projects from 0 to 1
  • Knowledge and understanding of APIs and webhooks and all their relevant CRUD actions
  • Understanding of database structure and how systems integrate and “talk” with one another
  • Proven experience with troubleshooting technical problems where the answer isn’t obvious or Google-able
  • Experience running projects where the roadmap/checklist is not out-of-the-box templatized and will vary for every client’s custom situation
  • Comfort in helping define customer workflow/automation requirements by asking the right questions
  • Teasing out nuanced details from the customer. Being able to read between the lines to find their actual pain points, and be able to solution the answer
  • Comfortable creating net-new process diagrams/workflows with customers to increase our value to them. In other words, taking existing processes and enhancing them with the magic of Spendflo


This role is for the Americas region, so you must be willing to do US shift. Prior Experience managing the region/US customers will be a plus. The role will be based out of India.



  • india Spendflo Full time

    As an Onboarding Manager, you’ll have the opportunity to leave the first impression of the company on the customer. From onboarding, managing requests & reviewing their renewal pipeline, you’ll walk hand in hand with our customers on their journey to success. You’ll also serve as our product champion, driving adoption and expanding features with our...


  • india Spendflo Full time

    As an Onboarding Manager, you’ll have the opportunity to leave the first impression of the company on the customer. From onboarding, managing requests & reviewing their renewalpipeline, you’ll walk hand in hand with our customers on their journey to success. You’ll alsoserve as our product champion, driving adoption and expanding features with our...


  • India Spendflo Full time

    As an Onboarding Manager at Spendflo, you'll play a pivotal role in setting the tone for our customers' experiences. From onboarding and relationship management to pipeline review and renewal, you'll be the key to fostering long-term success with our clients.You'll work hand-in-hand with internal and external teams to ensure seamless account management....


  • india Spendflo Full time

    Overview: As a Senior Data Engineer, you will be responsible for building and maintaining the entire data infrastructure at Spendflo. This includes designing the data models, creating and optimizing ETL pipelines, and ensuring the scalability, reliability, and performance of our data systems. You will work closely with cross-functional teams to enable...


  • india Spendflo Full time

    Overview: As a Senior Data Engineer, you will be responsible for building and maintaining the entire data infrastructure at Spendflo. This includes designing the data models, creating and optimizing ETL pipelines, and ensuring the scalability, reliability, and performance of our data systems. You will work closely with cross-functional teams to enable...


  • india Spendflo Full time

    Overview:As a Senior Data Engineer, you will be responsible for building and maintaining the entire data infrastructure at Spendflo. This includes designing the data models, creating and optimizing ETL pipelines, and ensuring the scalability, reliability, and performance of our data systems. You will work closely with cross-functional teams to enable...


  • India AiSensy Full time

    Lead the Way in Client OnboardingWe are seeking an experienced Customer Onboarding Manager to spearhead the onboarding process for new clients. This critical role ensures seamless integration and delivers a superior first impression of AiSensy's solutions.The ideal candidate will have a knack for guiding clients through technical setups, providing support,...


  • India Spendflo Full time

    OverviewSpendflo is a fast-paced and dynamic company that requires a highly skilled Senior Data Engineer to lead the development and maintenance of our entire data infrastructure. This includes designing and implementing scalable, reliable, and high-performing data systems, as well as working closely with cross-functional teams to enable data-driven...


  • india General Manager Full time

    The ideal candidate will have experience leading a team and managing the daily operation of the business. They will be responsible for maintaining the standard of work from employees as well as onboarding and hiring new team members.  ResponsibilitiesProvide leadership and direction to a team of people Manage operations and finances of business Recruit and...


  • india LevelupforWomen Full time

    LevelUpForWomen seeks a dedicated and dynamic Customer Onboarding Intern to join our team. The successful candidate will play a pivotal role in ensuring our client's success and our organization's overall growth. As a Customer Onboarding Intern, you will be responsible for managing client onboarding, creating communication channels, and maintaining a high...


  • india LevelupforWomen Full time

    LevelUpForWomen seeks a dedicated and dynamic Customer Onboarding Intern to join our team. The successful candidate will play a pivotal role in ensuring our client's success and our organization's overall growth. As a Customer Onboarding Intern, you will be responsible for managing client onboarding, creating communication channels, and maintaining a high...


  • India LevelupforWomen Full time

    LevelUpForWomen seeks a dedicated and dynamic Customer Onboarding Intern to join our team. The successful candidate will play a pivotal role in ensuring our client's success and our organization's overall growth. As a Customer Onboarding Intern, you will be responsible for managing client onboarding, creating communication channels, and maintaining a high...


  • India LevelupforWomen Full time € 5,000

    LevelUpForWomen seeks a dedicated and dynamic Customer Onboarding Intern to join our team. The successful candidate will play a pivotal role in ensuring our client's success and our organization's overall growth. As a Customer Onboarding Intern, you will be responsible for managing client onboarding, creating communication channels, and maintaining...


  • India LevelupforWomen Full time

    LevelUpForWomen seeks a dedicated and dynamic Customer Onboarding Intern to join our team. The successful candidate will play a pivotal role in ensuring our client's success and our organization's overall growth. As a Customer Onboarding Intern, you will be responsible for managing client onboarding, creating communication channels, and maintaining...


  • India LevelupforWomen Full time

    LevelUpForWomen seeks a dedicated and dynamic Customer Onboarding Intern to join our team. The successful candidate will play a pivotal role in ensuring our client's success and our organization's overall growth. As a Customer Onboarding Intern, you will be responsible for managing client onboarding, creating communication channels, and maintaining a high...


  • india WebEngage Full time

    About the role:The Head of Customer Onboarding leads and scales the onboarding function. This role is pivotal in ensuring the successful onboarding of customers, driving revenue recognition from onboarding to billing start, and operationalizing processes for seamless product integration. You will own the P&L of the onboarding team and act as the final point...


  • india WebEngage Full time

    About the role: The Head of Customer Onboarding leads and scales the onboarding function. This role is pivotal in ensuring the successful onboarding of customers, driving revenue recognition from onboarding to billing start, and operationalizing processes for seamless product integration. You will own the P&L of the onboarding team and act as the final...


  • India LevelupforWomen Full time

    LevelUpForWomen is seeking a highly skilled Customer Onboarding Specialist to drive client success and growth. This role offers an exceptional opportunity for a dedicated professional to excel in a dynamic environment.Key Responsibilities:1. Client Onboarding:Orient new clients to our services, ensuring seamless transitions and prompt resolutions of queries...


  • india AiSensy Full time

    Role Overview We are seeking a Senior Customer Support Executive - Client Onboarding to lead the onboarding experience for our new clients. This role is critical in ensuring seamless integration and delivering an exceptional first impression of AiSensy’s solutions. The ideal candidate will have a knack for guiding clients through technical setups,...


  • india AiSensy Full time

    Role Overview We are seeking a Senior Customer Support Executive - Client Onboarding to lead the onboarding experience for our new clients. This role is critical in ensuring seamless integration and delivering an exceptional first impression of AiSensy’s solutions. The ideal candidate will have a knack for guiding clients through technical setups,...