Member host

1 week ago

Mumbai, India Soho House & Co Full time
Who We Are…
We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact. We’d love you to come on board as our next Member Host in Mumbai.
Opportunities for all…
Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Member Host – Soho House Mumbai
Benefits
Soho House offers competitive compensation packages for our team members that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
Membership
Discount on Food, wine-spirits & rooms
Discount on all Cowshed products (up to 50%)
Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink Training, events and opportunities to inspire and educate.
Continuous training to develop yourself personally and professionally
Local Pension plan and Health Scheme
What We Are Looking For
We are primarily looking for someone who is used to working in hospitality as the position requires understanding of how operations work. You are good with people and have a positive attitude and good problem-solving skills.
You are also comfortable with systems and administrative tasks and with managing a little team and keep them motivated.
Furthermore, we would like you to be able to say yes to the following:
Team player who communicates well with all colleagues
Punctual, reliable and trustworthy
Sense of urgency
Yes, yes, yes mentality
Can do attitude
The role…
A relationship builder, able to think laterally, also a passionate team player with
excellent drive, excellent presentation and impeccable interpersonal manner,
as well as a natural aptitude for customer service. The Club Host will be
responsible for member well-being and liaison and focusing on helping to
create and drive great member experience and service through careful room
curation and understanding.
• Lead the member and guest arrival in the first minutes from passing
reception to arriving on the club floor
• Providing a sense of support and confidence to the member that they will
be well looked after and needs reasonably accommodated. A great
welcome built on eye contact, communication and solutions
• If unable to provide the exact requests of the member the Club Host will
provide alternatives which makes the member feel valued
• Maintain a constant presence in the house, taking time to talk to members
and build relationships. Aim to acknowledge all departing members
mirroring the engagement of the arrival.
• Awareness of all PWK+, PWK’s and FHM’s
• Be an on shift “go to” for members and their needs/requirements.
• Understand the eb and flow of service and the house and using this to
manage member expectations and deliver excellence.
• Observe the in-club crowds across different parts of the day, looking out to
ensure individuals are always a good fit for the day, and keeping them
engaged with the aim of keeping them in house.
• Support in the flow of the house and understand the tables which are
coming available throughout the day
• Be introduced at all Member Inductions
• Attend all member mixers
• Follow up with the General Manager/Reception Manager/Membership
about behaviour and experience.
• Obtain regular feedback from Members about the service, facilities,
operations and events that take place in the house and provide updates to
the in-house teams.
• Submit reports on member relations to the GM and membership team as
and when required.

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