Tulio | Customer Relations Manager | gurugram

1 week ago

gurugram, India Tulio Full time

Company: Tulio (

Location: Gurgaon/New Delhi, India

Industry: Home Furnishings & Interior Design


About Us:

Tulio, with a history spanning 30 years, is a leader in manufacturing and designing curtains, blinds, and other soft-interior solutions. We pride ourselves on executing large-scale hotel and premium residential projects, driven by a team of 125 passionate individuals across geographies.


Position Overview:

We're seeking a seasoned Key Account Manager with exceptional relationship-building skills to join our team. This role will focus on developing and nurturing strong relationships with an elite group of architects and interior designers across India, which forms the foundation of our business. The ideal candidate will employ a consultative approach, ensuring all touch points of our brand resonate quality, precision, and utmost customer satisfaction.


Key Responsibilities:


1. Account Research & Development:

- Research, identify, and curate a list of top-tier architects and interior designers in India.

- Strategically segment and prioritize accounts based on potential project volume and strategic fit.


2. Relationship Building & Management:

- Collaborate with business development executives to set up and facilitate product presentations.

- Regularly engage with accounts to understand their needs, ensuring they are informed of our latest product offerings.

- Maintain a CRM with key dates such as birthdays and anniversaries for each account and plan thoughtful gestures like gifting.


3. Sales & Follow-Up:

- Post-presentation, ensure regular follow-ups to gauge interest and solicit feedback.

- Proactively pursue potential project leads and opportunities to collaborate.


4. Customer Service & Touchpoints:

- Field incoming customer inquiries, ensuring they are promptly directed to the appropriate internal teams.

- Manage and respond to customer interactions on social media, emails, and other platforms.


5. Feedback & Quality Assurance:

- Periodically connect with customers post-project completion to gather feedback on our product quality, design, and overall service experience.

- Ensure a continuous feedback loop with internal teams to drive improvement and excellence.


6. Documentation & Reporting:

- Maintain comprehensive records of customer interactions, feedback, and correspondence.

- Generate regular reports on account engagements, feedback, and sales conversion metrics.


Qualifications:


- Bachelor's degree in Business Administration, Marketing, or a related field. An MBA from a premier institute will be an added advantage.

- Proven experience in sales, customer relationship management, or key account management within the home improvement or home furnishing sectors.

- Strong familiarity with the architect and interior design community in India.

- Exceptional interpersonal and negotiation skills.

- Proficiency in CRM software and MS Office.

- Strong problem-solving abilities and a keen attention to detail.


What We Offer:


- A chance to be part of a leader in the home furnishing and design industry.

- Competitive salary and performance-based incentives.

- Opportunities for professional growth and development.

- Opportunity to build relations with the best architects and interior designers in the country

  • Tulio | Customer Relations Manager | gurugram

    1 week ago

    gurugram, India Tulio Full time

    Company: Tulio ( Location: Gurgaon/New Delhi, India Industry: Home Furnishings & Interior Design About Us: Tulio, with a history spanning 30 years, is a leader in manufacturing and designing curtains, blinds, and other soft-interior solutions. We pride ourselves on executing large-scale hotel and premium residential projects, driven by a team of 125...

  • Tulio | Customer Relations Manager | gurugram

    1 week ago

    gurugram, India Tulio Full time

    Company: Tulio (www.tulio.design)Location: Gurgaon/New Delhi, IndiaIndustry: Home Furnishings & Interior DesignAbout Us:Tulio, with a history spanning 30 years, is a leader in manufacturing and designing curtains, blinds, and other soft-interior solutions. We pride ourselves on executing large-scale hotel and premium residential projects, driven by a team of...

  • Customer Relations Manager

    1 week ago

    Gurugram, India Tulio Full time

    Company: Tulio (www.tulio.design)Location: Gurgaon/New Delhi, IndiaIndustry: Home Furnishings & Interior DesignAbout Us:Tulio, with a history spanning 30 years, is a leader in manufacturing and designing curtains, blinds, and other soft-interior solutions. We pride ourselves on executing large-scale hotel and premium residential projects, driven by a team of...

  • Customer Relations Manager

    1 week ago

    Gurugram, India Tulio Full time

    Company: Tulio (www.tulio.design)Location: Gurgaon/New Delhi, IndiaIndustry: Home Furnishings & Interior DesignAbout Us:Tulio, with a history spanning 30 years, is a leader in manufacturing and designing curtains, blinds, and other soft-interior solutions. We pride ourselves on executing large-scale hotel and premium residential projects, driven by a team of...

  • Customer Relations Manager

    1 week ago

    gurugram, India Tulio Full time

    Company: Tulio (www.tulio.design)Location: Gurgaon/New Delhi, IndiaIndustry: Home Furnishings & Interior DesignAbout Us:Tulio, with a history spanning 30 years, is a leader in manufacturing and designing curtains, blinds, and other soft-interior solutions. We pride ourselves on executing large-scale hotel and premium residential projects, driven by a team of...

  • Manager - Customer Relation

    4 weeks ago

    Gurugram, India Azuro Full time

    Company OverviewAzuro, a Square Yards subsidiary, is Indias largest organized rental and property management platform. We provide a complete tech-enabled real estate residential property management solution that takes care of all aspects of renting, from tenant search to move out. With 501-1000 employees and headquarters in Gurugram, Haryana, we are...

  • WCube | Sales Manager | gurugram

    7 days ago

    gurugram, India WCube Full time

    Company Description WCube is a B2B Tech-enabled Buying and Managed Marketplace serving mid and large-sized enterprises. The company focuses on creating synergies between technology and B2B buying, with innovation centered around the 'Bottom of the Pyramid'. WCube is located in Gurugram. Role Description This is a full-time on-site role for a Sales Manager at...

  • WCube | Sales Manager | gurugram

    1 week ago

    gurugram, India WCube Full time

    Company Description WCube is a B2B Tech-enabled Buying and Managed Marketplace serving mid and large-sized enterprises. The company focuses on creating synergies between technology and B2B buying, with innovation centered around the 'Bottom of the Pyramid'. WCube is located in Gurugram. Role Description This is a full-time on-site role for a Sales Manager at...

  • IILM University, Gurugram | Professor/Associate Professor for School of Management | gurugram

    4 days ago

    gurugram, India IILM University, Gurugram Full time

    We are seeking dynamic and accomplished professionals to join our academic team as Professors and Associate Professors in various disciplines. This is an exciting opportunity to contribute to the growth and development of future leaders through cutting-edge teaching, research, and industry engagement. If you are passionate about shaping the next generation...

  • Dean – School of Management

    1 month ago

    gurugram, India IILM University, Gurugram Full time

    Position : Dean – School of ManagementLocation : IILM University, GurugramJob Summary:School of Management, IILM University, Gurugram is looking to hire an academic Dean for the Business School.The Dean will verify the adequacy of instruction, monitor academic integrity, confer degrees, and are responsible for students, and academic progress. They are...

  • Dean – School of Management

    1 month ago

    Gurugram, India IILM University, Gurugram Full time

    Position : Dean – School of ManagementLocation : IILM University, GurugramJob Summary:School of Management, IILM University, Gurugram is looking to hire an academic Dean for the Business School.The Dean will verify the adequacy of instruction, monitor academic integrity, confer degrees, and are responsible for students, and academic progress. They are...

  • Dean – School of Management

    1 month ago

    Gurugram, India IILM University, Gurugram Full time

    Position : Dean – School of ManagementLocation : IILM University, GurugramJob Summary:School of Management, IILM University, Gurugram is looking to hire an academic Dean for the Business School.The Dean will verify the adequacy of instruction, monitor academic integrity, confer degrees, and are responsible for students, and academic progress. They are...

  • Dean – School of Management

    1 month ago

    Gurugram, India IILM University, Gurugram Full time

    Position : Dean – School of Management Location : IILM University, Gurugram Job Summary : School of Management, IILM University, Gurugram is looking to hire an academic Dean for the Business School. The Dean will verify the adequacy of instruction, monitor academic integrity, confer degrees, and are responsible for students, and academic progress. They...

  • Dean – School of Management

    1 month ago

    gurugram, India IILM University, Gurugram Full time

    Position : Dean – School of Management Location : IILM University, Gurugram Job Summary : School of Management, IILM University, Gurugram is looking to hire an academic Dean for the Business School. The Dean will verify the adequacy of instruction, monitor academic integrity, confer degrees, and are responsible for students, and academic progress. They...

  • Customer Care Representative-gurugram

    5 months ago

    Gurugram, Haryana, India Digital Dots Full time

    Qualification-12th to Any Graduate Night Shift,9 hours Excellent English & Good Communication skills Responsibility-To handle inquiries of customers, To attend the inbound Calls. **Job Types**: Full-time, Permanent, Fresher Pay: ₹28,000.00 - ₹32,000.00 per month **Benefits**: - Commuter assistance - Provident Fund Schedule: - Monday to Friday -...

  • Customer Care Representative-gurugram

    6 months ago

    Gurugram, Haryana, India Digital Dots Full time

    Qualification-12th to Any Graduate Night Shift,9 hours Excellent English & Good Communication skills Responsibility-To handle inquiries of customers, To attend the inbound Calls. **Job Types**: Full-time, Permanent, Fresher Pay: ₹28,000.00 - ₹32,000.00 per month **Benefits**: - Commuter assistance - Provident Fund Schedule: - Monday to Friday -...

  • Customer Care Representative-gurugram

    3 months ago

    Gurugram, Haryana, India Digital Dots Full time

    Qualification-12th to Any Graduate Night Shift,9 hours Excellent English & Good Communication skills Responsibility-To handle inquiries of customers, To attend the inbound Calls. **Job Types**: Full-time, Permanent, Fresher Pay: ₹28,000.00 - ₹32,000.00 per month **Benefits**: - Commuter assistance - Provident Fund Schedule: - Monday to Friday -...

  • Burson | Public Relations Executive | gurugram

    22 hours ago

    gurugram, India Burson Full time

    Burson is looking for a Public Relations Executive in Enterprise Technology for our Gurugram location. The team works with some of the leading players in the industry. The Account Executive will be expected to be actively involved in the day-to-day execution of client activities under the supervision and guidance of senior team members. You will...

  • Eazotel | OTA Specialist/Manager | gurugram

    2 weeks ago

    gurugram, India Eazotel Full time

    Eazotel empowers hotels and restaurants to boost brand visibility, drive customer acquisition, and maximize revenue management in Gurugram. Our services include marketing, performance marketing, website development, booking engine integration, OTA listing optimization, and tailored revenue management solutions for the hospitality industry. Role Overview We...

  • IZ Hotels | Sales Manager | gurugram

    2 days ago

    gurugram, India IZ Hotels Full time

    Company DescriptionThe Digital Mates, located in Gurugram, is a team of Highly experienced IZ Hotels comprised of Strategic Thinkers, Content Curators, and Technology experts. The company focuses on understanding the entire scope of an organization to recommend and implement the right solutions consistently across all mediums. Strategy is the key focus at IZ...