Operations & Merchandising Coordinator

Love Letter is looking for a high-functioning, detail-obsessed executor to join the team as an Operations & Merchandising Coordinator.This role is perfect for someone who enjoys structure, organization, numbers, and the day-to-day rhythm of fashion operations and ensuring flawless execution across all moving parts.You will work directly with the founder, maintain accurate stock, manage production timelines, and keep operations running smoothly across sales channels. This is an execution-led role, ideal for someone who thrives in fast-paced environments and takes pride in clean processes, accurate data, and timely deliveries.If you love fashion and retail, enjoy operational problem-solving, and get satisfaction from completing tasks end-to-end with precision, this role is built for you.Key ResponsibilitiesOrder & Fulfilment ManagementProcess daily Shopify ordersCoordinate with packing team for dispatchEnsure QC for each order before shipmentTrack and reduce NDR/RTOMaintain 24–48 hr dispatch turnaround timeEnsure packaging materials are stockedInventory & Merchandising AdminUpdate stock on Shopify after production/dispatchCreate/maintain product listings: SKUs, sizes, materials, tagsUpload new products (photos, descriptions, variants)Run weekly stock reconciliation and highlight low-stock SKUsMaintain master inventory sheet + vendor sheetsRaise purchase ordersLaunch CoordinationPrepare product upload sheetsCoordinate photoshoots: sample availability, labeling, missing piecesUpload new capsules on timeCross-check variant accuracy, pricing, SEO tagsTrade Show OperationsTrack sample production for international showsPrep labeling, barcodes, product sheet bundlesCoordinate shipping of samples (packaging, paperwork, courier)Create post-show order sheets + follow-upsMaintain wholesale line sheets (admin layer only)Customer Experience SupportHandle escalations (main CX is handled elsewhere if needed)Resolve shipping delays, damage cases, returns adminGeneral Execution & AdminMaintain vendor credit sheetsPrepare basic Excel reports (inventory, order status, production status)Keep all files updated and organizedOperate as the “execution engine” — moving pieces forward dailySkills & Experience1–3 years of experience in a similar roleHighly organized, detail-oriented, and comfortable juggling multiple collections and vendors.Strong operational discipline with the ability to manage multiple moving parts without dropping details.High accountability - Someone who fully owns execution end-to-end once instructed and doesn’t need reminders for routine tasks.Comfortable in a fast-moving, unstructured environment where they can build structure by themselves adapt quickly as tasks shift.Basic Excel skills - Should be able to maintain clean, accurate spreadsheets.Strong attention to detail - Can catch errors in stock, SKU mismatches, wrong variants, wrong prices.Comfortable with Shopify.Preferred BackgroundPrior experience in D2C or e-commerce ops is a big plus.Worked at a small brand, startup, or fashion/jewelry label.Familiarity with Shopify or similar e-commerce tools preferred.Personality TypeLikes checklistsLoves organizationGets satisfaction from “closing loops”Enjoys fixing logistical problemsFeels proud when everything runs smoothlyIf you are a highly reliable executor who treats operations like a sport, we want to hear from you Apply here and feel free to drop a line to to ask questions or share any additional information about yourself.This position is in person in Gurgaon.Joining: ImmediateEmployment Type: Full-time