Gynoveda | Store Manager | ludhiana

2 weeks ago


ludhiana, India Gynoveda Full time

Brand Name: Gynoveda 


Job Title: Centre Manager / EBO Manager


Location: Ludhiana, Punjab


Industry Preference: Retail, Healthcare, Beauty & Personal Care, Wellness & Fitness


Role Context

Lead daily operations of Wellness Centre. Convert and retain customers in center to establish a steady revenue stream. Accountable for clinic revenue, profits and team management.


Work Description

1. Maximize the annual revenue run rate by YOY

a. Convert 90% consultations to product purchase during 1st visit to clinic

b. Achieve repeat consultation of 50%

2. Achieve EBITDA margin of 30% by 4 months from launch

3. Maintain top-grade operations and service delivery

a. Hire and manage clinic staff and upkeep of the clinic facilities

b. Ensure timely inventory backfill of medicines and other supplies

c. Comply with SOP to achieve clinic operations excellence

4. Deliver monthly sales & expense reports that are 95% accurate

5. Conduct periodic training program for clinic staff

6. Create customer centric service-focus culture

a. Deliver top-notch customer experience at the waiting area and reception

b. Ensure service consistency across 500+ customers visiting every month


Key Skillset

●  Proven track record in managing exclusive brand outlets (EBO)

●  Core skills required - Operations management and service excellence

●  Has the knack to take ownership and independently manage clinic operations

●  Prior experience in PNL accountability. Thrives in an ambiguous business environment.



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