Operations Executive

3 days ago


Kozhikode, India XYLEM LEARNING Full time

Job Title: Operations ExecutiveLocation: Kochi, KeralaExperience: 1–3 YearsDepartment: OperationsPosition SummaryWe are looking for a dynamic and detail-oriented Operations Executive to join our growing team in Kochi. The ideal candidate will have a minimum of 2 years of hands-on experience in managing day-to-day operations within the EdTech space. This role is pivotal in ensuring smooth execution of academic and non-academic processes, coordinating with internal teams, and delivering high-quality support for learners and faculty.Key Responsibilities- Coordinate and monitor academic and operational activities across courses and batches.- Support scheduling of classes, manage timetables, and ensure timely communication with faculty and students.- Manage LMS (Learning Management System) content uploads, student access, and digital resource maintenance.- Maintain accurate records related to enrollments, attendance, assessments, and feedback.- Act as a point of contact for resolving operational issues between academic teams, tech support, and students.- Ensure smooth onboarding for new students and mentors, providing necessary administrative assistance.- Collaborate with cross-functional teams (Academic, Product, Sales, Customer Support) to improve process efficiency.- Track key operational metrics and contribute to continuous improvement initiatives.- Prepare daily and weekly reports, dashboards, and documentation to monitor process performance.Requirements- Bachelor’s degree in any discipline (preferred: education, business, or operations).- –3 years of relevant experience in EdTech operations or academic coordination.- Excellent organizational and multitasking skills with a proactive problem-solving mindset.- Strong verbal and written communication abilities.- Proficiency in MS Office and Google Workspace.- Ability to work effectively in a fast-paced environment with high attention to detail.Preferred Skills- Experience in academic planning, digital classroom coordination, or student engagement initiatives.- Familiarity with EdTech tools and platforms.- Experience in managing faculty coordination and content management workflows.Would you like me to make a LinkedIn caption/post copy for this JD too (for announcing or promoting the vacancy)?



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