Technology Innovation Specialist

4 days ago


Pune, India Concentric AI Full time

Customer Success Specialist (CSS) – IC Role Industry: SaaS | Data Security  Concentric AI is a dynamic and innovative startup dedicated to pushing the boundaries of data security. If you thrive in a fast-paced, collaborative environment and have a passion for software development, we want you on our team. Join us on the journey to reinvent data security, where we uphold values of Trust, Humility, and Learning at the core of everything we do. Generative AI is rapidly emerging as a critical threat vector and Concentric AI are rising to meet the challenge with two acquisitions", along with the link     We are looking for a proactive, analytical, and customer-obsessed Customer Success Specialist to drive product adoption, retention, and customer value for our enterprise clients. This is a full-stack CS role spanning onboarding, configuration support, product enablement, and ongoing success management.  Analyse customer data on Concentric Platform, extract relevant insights to identify data risks, develop risk remediation strategies  Prepare and present data risk reports to customers. Handhold them for implementation of the risk remediation strategies  Serve as customer’s trusted data security advisor, providing subject matter expertise, strategic guidance to drive adoption of concentric platform aligned with customer objectives.  Own end-to-end onboarding for new customers: environment setup, configuration, and feature walkthroughs.  Provide hands-on product training and drive adoption across customer stakeholders.  Monitor customer health, identify risks, and proactively drive retention.  Manage



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