Service Delivery Manager
5 days ago
Role Overview The Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.) and Quality (GxP) IT applications, with a strong focus on MES (Manufacturing Execution Systems) and QMS (Quality Management Systems). The successful candidate will ensure high-quality Application Managed services, operational excellence, and continuous improvement for these mission-critical systems. Manufacturing domain knowledge is preferable but not mandatory. Location: Chennai, India Schedule: Shift Work (Mandatory to support 24x7 or extended global operations). Key Responsibilities Service & Team Management: Lead and manage a shift-based team in Chennai providing Level 2/3 operational support and managed services for Pharma Mfg. and Quality applications (e.g., MES, QMS, LIMS, EBR). Operational Excellence: Oversee Incident, Problem, Change, and Release Management processes, ensuring strict adherence to ITIL best practices and achieving defined SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). Stakeholder & Vendor Management: Act as the primary point of contact for business stakeholders and clients, managing expectations, communicating service performance, and coordinating with third-party vendors. Compliance & Validation: Ensure all application support and deployment activities are performed in strict compliance with GxP (Good Practices), regulatory requirements, and internal SOPs (Standard Operating Procedures), including oversight of validation documentation. Continual Service Improvement (CSI): Identify trends, root causes, and recurring issues to drive proactive service improvements, automation initiatives, and cost efficiency in service delivery. Required Experience and Qualifications Experience: 12 to 18 years of overall IT experience, with a significant portion dedicated to leading a large service delivery / application managed support for Pharmaceutical/GxP-regulated applications. Technical/Functional Expertise: Background in Pharmaceutical manufacturing applications support is desirable (Core applications like MES (e.g., PAS-X, Rockwell, POMS) and QMS (e.g., TrackWise, Veeva QualityDocs). Domain Knowledge (Nice to Have): Understanding of Pharmaceutical Manufacturing processes. Certification (Preferred): ITIL v4 certification.
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Service Delivery Manager
5 days ago
India CIGNEX Full time ₹ 12,00,000 - ₹ 36,00,000 per yearKey ResponsibilitiesClient Relationship Management: Serve as the primary liaison between clients and the ServiceNow delivery team, ensuring client requirements are understood, expectations are managed, and satisfaction is maintained.Service Delivery Oversight: Lead the delivery of IT services on the ServiceNow platform, ensuring timely execution and...
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Service Delivery Manager
2 weeks ago
india Chronos Consulting Full timeJob Description IT vacancy with Oil and Gas client in India – Service Delivery Manager The Service Delivery Manager will be responsible for the strategic oversight and management of IT infrastructure, operational support, and IT security across the organization. This pivotal role entails leading the consolidation of IT services and infrastructure,...
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Service Delivery Manager
6 days ago
India Hexaware Technologies Full timeJob Title Service Delivery Manager Location Bangalore to work from customer location Experience 18 - 20 years Job Summary We are looking for a seasoned Service Delivery Manager with extensive experience in IT delivery and program management The ideal candidate will have a strong background in Pharma Clinical Life Sciences domains leading large-scale...
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Service Delivery Manager
3 days ago
India New Era Technology Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJoin New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era,...
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Services Delivery Manager
2 weeks ago
Mumbai, India Snowflake Full timeJob Description Snowflake is about empowering enterprises to achieve their full potential u2014 and people too. With a culture that's all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology u2014 and careers u2014 to the next level. As a Services Delivery Manager, you are engaged at...
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Service Delivery Manager
4 weeks ago
Mysore, Karnataka, India, Karnataka Vlookup Business Solutions Pvt Ltd Full timeJob Title: Service Delivery ManagerLocation: Mysore Department: Operations / Service DeliveryPosition Overview:The Service Delivery Manager (SDM) is responsible for ensuring the successful delivery of services to clients while maintaining high levels of customer satisfaction and operational efficiency. This role involves managing client relationships,...
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India SourceFuse Technologies Full timeSourceFuse Technologies hiring Managed Services Manager with 10-12 years of experience. The SourceFuse Managed Services practice works with customers to ensure their business-critical applications and cloud environments are secure, available, and cost-optimized 24x7. industries, including financial services, healthcare, and technology. Engagements are...
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Service Delivery Manager
4 days ago
Anywhere in India/Multiple Locations Vriba Full time ₹ 20,00,000 - ₹ 25,00,000 per yearLocation : Remote (India)Working Hours : 6:30PM IST to 3:30AM ISTExperience Required : 15+ years in IT Service Delivery, with people and portfolio management experienceAbout the Role : We are seeking a proactive and experienced Offshore Service Delivery Manager to lead the delivery of IT services to global clients. This role requires strong people...
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Service Delivery Manager
4 weeks ago
Mohali district, India, IN AVASO Technology Solutions Full timePosition Title: Manager - Services DeliveryLocation: MohaliShift – As per requirementPosition Overview:In a projectized organizational structure, the Manager - Services Delivery is responsible for the successful execution of IT service projects while also overseeing and managing project-based teams. This role combines leadership in project delivery...
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SAP Service Delivery Manager
3 weeks ago
Bengaluru, India Dairy Day Full timeJob Description About Dairy Day: Dairy Day is one of India's largest ice cream brands. Over the last 20 years, we have built a formidable presence across South India and are available in over 65,000 stores. We are looking to hire a full-time Head Purchase to deliver production requirements of the company. We are looking to hire a full-time SAP Service...
