Zuora Analyst

Job title

Zuora Analyst - Digital Supply Chain

Position Location

Bangalore, India

Role Duties and responsibilities

· Overall, around 4+ years’ experience in Zuora Billing development and configuration.

· Mandatory knowledge of Zuora Billing Platform (Billing & Payments, Finance).

· Good knowledge of Zuora Object Model, Zuora workflows configuration, APIs, Zuora Admin and Zuora Developer Tools.

· Good to have knowledge on the new pricing catalog.

· Experience on integrations around Zuora with Salesforce (is a plus), Zuora API, SAP-S4HANA, Payment Gateways, and any taxation engines.

· Ability to write and tune complex SQL queries.

· Understand how the IT solution in Zuora and integrated applications supports the Business Process End-To-End.

· Proactively identify the application zuora related issues and deploy the fixes.

· Fix the production critical issues and deploy the changes to production with less supervision.

· Engage with Tech Leads on the transition of IT solutions developed and needs to be supported in Run mode.

· Drive Incidents to closure by coordinating with the respective stakeholders.

· Strong focus on Customer Centricity.

· Work actively with team members from multiple teams to ensure production stability.

· Communicate effectively with users, collaborate with stakeholders and colleagues across locations.

· Escalate issues with Zuora Product team and coordinate in resolving the Product related issues.

· Contribute and promote Knowledge management in the organization.

· Improve existing documentation.

· Drive Incidents to closure by coordinating with the respective stakeholders.

· Work actively with team members to ensure production stability with proactive monitoring of the application.

· Perform daily checks and apply recovery and troubleshooting procedures strictly.

· Manage the application setups in PreProduction and Production environments.

· Engage with Offer Onboarding and Country Deployments teams on transitioning the deployment related topics to Support teams.

· Communicate effectively with users, collaborate with stakeholders and colleagues across locations.

· Escalate issues and other topics to the right team when needed.

Qualifications

· Zuora Administrator or Developer Certifications will be a plus.

· Good understanding of E-Commerce flow, Quote-to-Cash and Cash-to-Revenue end to end flow

· Ability to write SQL queries.

· Ability to create reports in Zuora Billing as per the business requirement.

· Ability to debug/enhance the existing workflow and if required, should automate new workflows

· Should have experience to support day-to-day queries, and analysis from business, finance, dev, and other stakeholders.

· Strong communication and collaboration skills.

· Should have good experience in standard software development principles.

· Proven experience in Financial concepts – Subscriptions, Billing, Invoicing, Payments, Rating, Taxation, Revenue, Accounting etc..

· Hands-on experience working on Finance topics with ERP systems - Oracle, S4Hana etc..

· Proven knowledge of business process E2E.

· Hands-on experience on Zuora connect, Zuora Workflows and each modules of Zuora application.

· Good understanding on the end to end integration of Zuora to other payment gateways such as Bluesnap, Stripe etc

· Should have worked on the integration from Zuora to other ERP systems like NS, Oracle etc.

· Capable of applying judgment to plan and execute your tasks.

· Should be able to work with other technical teams of integrated systems.

· Strong client driven approach & service oriented.

· Strong individual contributor as well.

· Willing to enhance skills and knowledge via trainings and certifications, as required.

Location: Bangalore, Karnataka. Should be available for at least one F2F interview round in Whitefield, Bangalore Office.