Lead Implementation Consultant

1 week ago

India Antal International Full time

About Company - Pure-Play, SaaS company that provides cloud-based enterprise software and services. They offer tools to allow for sales performance management, sales effectiveness, sales compensation, and employee engagement. Headquartered in San Jose, California.

 

Job Title:  Lead Implementation Consultant

Location: Bangalore

Work Mode: Hybrid for Male candidates, Work from Home for Female candidates

Work Timings: 5:30pm IST to 2:30am IST

Function : Professional Services

Position Type: Full-time 

Notice Period: Immediate to 45 days

WHO WE ARE

Leader in Sales Performance Management Solutions and a part of Vista Equity Partners portfolio companies since 2017. The Intelligent Revenue Platform helps businesses improve go-to-market outcomes through increased collaboration, greater efficiencies, and connecting data from all critical functions of the revenue lifecycle on a single platform. Born in the cloud almost 20 years ago, provides customers with extensive experience in solving the most challenging problems customers of all sizes face, backed by almost 20 years of proprietary data and award-winning AI.

 

Named among the best workplaces in the U.S. by Great Place to Work six times, honored on FORTUNE Magazine’s inaugural list of the 100 Best Workplaces for Millennials, and chosen as the “Market Leader in Incentive Compensation” by CRM magazine. We’re building a culture of success and are looking for motivated professionals to join us

 

THE OPPORTUNITY

As Professional Services Lead Consultant, you’ll be responsible for the project implementation lifecycle from beginning to end, including requirements gathering, documentation, configuration, leading the customer through User Acceptance Testing, and deployment across several products. Client interactions will typically be at the Director level and above at companies who expect a high level of customer service. We are seeking an individual with strong consulting experience, excellent communication, and customer management skills, preferably with domain expertise in sales compensation or management and experience with any programming language or skills with relational databases. We believe everyone has a unique story to tell, and these small differences between us have a big impact. When bright, diverse minds come together, we’re challenged to think different ways, generate creative ideas, be more innovative, and take on new perspectives. Our customers come from different cultures and walks of life all around the world, and we believe our teams should reflect that to build strong and lasting relationships.

 

 

THE TEAM

The Professional Services team is a mix of consultants, compensation experts, and sales professionals. The team comes from a plethora of industries including SaaS, consulting, financial services and management consulting. They’re a group of driven, highly motivated, self- starters who have the ability to adapt quickly and thrive in a fluid start-up culture. They are fast learners turned compensation consultants with the business savvy to execute complex projects in all client verticals and interact with any customer persona. 

 

THE SKILL SET

  • Bachelor's degree or equivalent experience
  • 4-9 years of experience in Technology Consulting and Business Analysis, or related fields
  • Translation of customer requirements into solution design with the ability to guide clients through the decision-making process and consult on best practices or business changes which will improve their solution and experience
  • Strong technology and business acumen with matching problem-solving skills (business and technical)
  • Deep understanding of SDLC, RDBMS data structures, and database concepts
  • Strong skills in SQL development
  • Prior experience with the relevant domain(s)
  • System integration experience and troubleshooting skills
  • Ability to work as functional lead on assigned projects and oversee the work of others as needed while driving customer outcomes
  • Outstanding service-orientation, strong interpersonal and communication skills
  • Strong analytical and problem-solving skills (business and technical)
  • Past experience in a deadline-driven, fast-paced environment
  • Self-aware, motivated, coachable, and able to work seamlessly as part of a larger team
  • Able to work with minimal or no oversight

 

WITHIN ONE MONTH, YOU’LL:

  • Participate in our Professional Services Bootcamp, which will introduce you to our products and processes as well as take you through a mock implementation.
  • Begin ramping onto projects as soon as training is completed.
  • Interact with customers as part of your first live implementations.

 

WITHIN THREE MONTHS, YOU’LL:

  • Consistently and successfully implement work for both new and existing customers.
  • Be fully ramped up, managing up to 10 concurrent implementations and taking customers live each month.
  • Be fully versed in tools keeping essential customer data organized and tracking all your interactions with customers.
  • Become a subject matter expert in at least one aspect of products and related activities, including supporting other Implementation Consultants as they work with that aspect
  • Create urgency, instill confidence, and provide fantastic customer service as you guide customers through the initial implementation and their early adoption stage at their company.

 

WITHIN SIX MONTHS, YOU’LL:

  • Continue to manage a high volume of customers through the implementation process to ensure successful projects
  • Interact with customers each day to drive urgency, engagement and utilization.
  • Become a subject matter expert in several aspects of products, including developing training materials to support other Implementation Consultants
  • Meet and exceed quarterly metrics and objectives.
  • Provide input for overall implementation process improvements.

 

WITHIN TWELVE MONTHS, YOU’LL:

  • Mentor new hires and teach best practices to lead the team towards future success.
  • Deepen knowledge of tactics to increase satisfaction and improve implementation time within your projects and share across the team.
  • Lead requirements gathering sessions with customers, create a design which meets their needs, and execute on it in our applications.
  • Identify gaps within our processes, propose solutions and execute to continue raising the bar with the team.

 

OUR VISION: Unleashing human potential to maximize company performance. We address a critical business need: to incentivize employees and align their behaviors with company goals. 

 

OUR CORE VALUES: Customer Focus | Accountability | Respect | Excellence (CARE) are the keys to our success, and each day we’re committed to upholding them by delivering the best we can to our customers.

 

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