Servicenow developer

3 days ago

Delhi, India CHC Infotech Full time
Job Overview:
We are looking for a highly skilled Service Now Senior Developer with extensive experience in Governance, Risk, and Compliance (GRC) and Business Continuity Management (BCM) . The ideal candidate will have hands-on experience in developing, implementing, and customizing Service Now solutions, specifically for GRC and BCM modules, to streamline and automate business processes related to risk management, policy compliance, and continuity planning.
This is a full time, remote 6 month contract (extendable).
Key Responsibilities:
Lead the design, development, and implementation of Service Now solutions, focusing on GRC and BCM modules.
Develop and customize GRC policies , risk management frameworks, and BCM continuity plans to meet business and compliance needs.
Collaborate with stakeholders to gather requirements and deliver solutions for automated risk assessments, compliance tracking, and incident management.
Create and optimize Script Includes , Business Rules , Client Scripts , and UI Policies for GRC and BCM.
Develop custom workflows, forms, reports, and dashboards for monitoring compliance, risk mitigation, and business continuity processes.
Integrate Service Now with third-party applications (e.g., security tools, external data sources) using REST/SOAP APIs and MID Servers.
Provide ongoing technical support, troubleshooting, and maintenance of Service Now applications, ensuring high availability and performance.
Required Skills & Qualifications:
7+ years of hands-on experience as a Service Now Developer , with a focus on GRC and BCM modules.
Strong expertise in Service Now development using Java Script , Glide Record , Glide Ajax , and Server-side scripting.
Extensive experience with Service Now GRC modules such as Policy and Compliance Management , Risk Management , Audit Management , and Vendor Risk Management.
In-depth knowledge of Business Continuity Management (BCM) processes, including Business Impact Analysis (BIA) , continuity planning , and crisis management.
Familiarity with Service Now Discovery , MID Server , and Integration Hub for system integrations.
Proven experience in creating and managing Service Now workflows , Flow Designer , Business Rules , and UI Policies.
Solid understanding of ITSM, ITIL processes, and governance frameworks (e.g., ISO 27001 , NIST , GDPR , etc.).
Experience with integrating Service Now with third-party tools via REST/SOAP APIs.
Strong problem-solving, debugging, and troubleshooting skills.
Service Now Certified System Administrator (CSA) and relevant certifications (e.g., Certified Implementation Specialist - GRC , BCM ).
Preferred Skills:
Familiarity with Service Now Performance Analytics for creating custom reports and dashboards.
Expertise in Security Incident Management and Audit Management.
Knowledge of industry-specific compliance standards, including HIPAA , PCI-DSS , and SOC 2.
Education:
Bachelor’s degree in Computer Science , Information Technology or MCA
Service Now Certifications are highly preferred.

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