Centre Manager

3 days ago

Bhubaneswar, India HB+ Full time € 1,50,000 - € 3,50,000

HB+ is an inclusive, flexible, 24*7 fun and fitness brand that provides online health and wellness solutions. With the goal of redefining "fitness" as "fun," the company was founded by Subhadeep, also known as "Happy boy," and Selina. Today, the organisation continues to work towards "Redefining Fitness" from Abs and Zero-figures to personalised fitness goals including strength, flexibility, agility, self-defence and more for today's busy professionals. HB+ believes true health is a balance of body, mind and gut.

After being present online for 4 years, we are opening our first physical presence - HOP (An HB+ Studio). HOP will be the physical embodiment of everything that HB+ has been doing online - building a healthy lifestyle for our clients.

Position Details:

No. of vacancy: 1

Mode: Full-Time WFO

Location: Bhubaneswar

CTC: Rs. 1.5 LPA to 3.5 LPA

Job Summary:

We are looking for a warm and enthusiastic Centre Manager with at least one year of experience in the fitness industry to join our team. If you have a passion for customer service, excellent communication skills, and enjoy creating a welcoming atmosphere, we'd love to hear from you

Duties & Responsibilities:

  • Understanding and emanating the essence and values of HB+.
  • Understanding the services and products that Hop provides.
  • Assist visitors with inquiries and provide detailed information about our services and facilities.
  • Help members book sessions and schedule personal training sessions.
  • Respond to phone calls and emails promptly.
  • Address member questions, concerns, and feedback.
  • Handle membership registrations, renewals, and cancellations.
  • Handle invoicing, cash/online transactions and process payments for all services and memberships.
  • Keep member records up-to-date and maintain confidentiality.
  • Pilot the Studio desk and reception area.
  • Work closely with other HB+ members to ensure smooth operations.
  • Participate in team meetings and share ideas to enhance internal processes and member experience.
  • Assist in promoting membership offers, events, and other activities.
  • Ideate and execute weekend events for clients.
  • Contribute in marketing strategy implementation,

Skills Required:

  • Experience: Prior experience in customer service, hospitality, administrative roles, or fitness industry preferred.
  • Skills: Excellent communication skills, organizational abilities, and Problem Solving skills Clarity of thoughts, a proactive attitude.
  • Tech-Savvy: Familiarity with office software (MS Office, Google Suite more importantly) and membership management systems is a plus.
  • Personal Traits: Approachable, and able to work in a fast-paced environment
  • Ability to unlearn and relearn, ability to take and give constructive feedback.

Qualification:

  • Candidates must have completed a graduate degree in any discipline, preferably BBA/BBM in Marketing and Hospitality.
  • A minimum of one year of relevant post-qualification experience in a client facing role.

What We Offer:

  • Annual Leaves.
  • Health Insurance.
  • Complimentary group class membership.
  • A supportive and energetic work environment.
  • Competitive salary and performance-based incentives.
  • Opportunities for growth and career advancement in the fitness industry.

Application Process:

  • Carefully read the JD and apply for the role.
  • There will be a Telephonic / Personal Interview of shortlisted candidates after the evaluation of the questionnaire.
  • Selected candidates shall be intimated via mail directly by the HR Team and the orientation process will follow.
  • Post intimation and dispatch of offer letters, the on-boarding process will begin.

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