ServiceNow Customer Service Management

2 weeks ago


India ZettaMine Labs Pvt. Ltd. Full time

Hello,

Greetings From ZettaMine

Looking only for Immediate Joiners

Job Role : ServiceNow Customer Service Management (CSM)

Location : Hyderabad

Notice Period : Immediate Joiners

Experience : 5+ Years

Key Responsibilities:

  • Design, develop, and configure ServiceNow CRM Portal using ServiceNow’s out-of-the-box capabilities and customizations.
  • Develop ServiceNow portal widgets, custom UI pages, and business rules to meet specific client needs.
  • Collaborate with internal teams and clients to understand requirements, provide technical solutions, and enhance the CRM portal functionality.
  • Customize the ServiceNow Service Portal and UI framework for an optimized and user-friendly experience.
  • Develop and maintain integrations between ServiceNow and other enterprise applications and CRM systems.
  • Implement best practices for ServiceNow development, ensuring scalable and efficient solutions.
  • Create and maintain documentation for the development processes, code, and portal configurations.
  • Troubleshoot, test, and debug issues related to CRM portal functionalities.
  • Collaborate with ServiceNow administrators to manage and maintain configurations, as well as identify and resolve issues.
  • Ensure a seamless and optimized user experience across different browsers and devices.
  • Conduct code reviews, performance tuning, and contribute to continuous improvements of the platform.
  • Working knowledge on JIRA is added advantage.

If you are interested in the above roles and responsibilities, please share your updated resume along with the following details to

Name as per Aadhar card

Mobile Number

Alternative Mobile

Mail ID

Alternative Mail ID

Date of Birth

Total EXP

Relevant EXP

Current CTC

ECTC

Notice period(LWD)

Updated resume

Holding Offer(If any)

Interview availability

PF / UAN Number

Any Career /Education Gap

ZettaMine Payroll (Yes/No)

Certifications(if yes please Mention)

Thanks & Regards,

Vishal Anand

Senior Executive- TAG

ZettaMine Labs Pvt Ltd.

Mobile: +91 6302334827

Email:



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