ServiceNow Developer with CMDB
4 weeks ago
Job Location: Chennai
Exp Range: 6Years to 8Years
Desired Competencies (Technical/Behavioral Competency):
Good hands-on knowledge and experience of JavaScript, XML, and XSL stylesheets, web services
Hands on Experience with Discovery
Ensure the CI data is properly maintained and is available when and where it’s needed
Develop, document, and implement CI data governance processes and procedures for effectively managing CI data
Ensure that the CMDB effectively supports other ITSM processes such as Incident, Change, and Asset Mgt.
Develop and monitor CI data health reports / dashboards and resolve any issues
Ensure the quality of the CMDB data is maintained and that target metrics are established and met, resolving issues in a timely manner
Proactively identify CI classes, attributes, and relationship types that are required
Proactively identify and resolve CI data, metric, process, or functionality gaps in the CMDB
Ensure the CIs are created or updated using only approved processes and procedures
Develop, document, and implement CI data audits and address any issues that arise.
Good to have Secondary Skills:
Understand functional, technical, and business requirements and then turn those requirements into a successful implementation
Good Communication
Proven analytical and problem-solving skills
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