Solution Architect and Tech lead

3 weeks ago

mumbai, India Jones RecruitZo Full time
Job Title: Solution Architect and Technical Lead - Conversational AI Bots (10-14 years)
Overview: Our client is seeking a Conversational AI Lead to spearhead the development and implementation of innovative conversational AI solutions. This role requires a deep understanding of advanced technologies and a strategic mindset to enhance user interactions across various platforms.
Key Responsibilities:
Lead the evaluation and selection of tools and frameworks for conversational AI development.
Design and implement solutions utilizing AI, ML, Generative AI, LLMs, and NLP technologies.
Establish best practices and guidelines for scalable and maintainable bot development.
Architect comprehensive bot journeys, enhancing user experiences across channels such as WhatsApp, web, and mobile.
Oversee the development of voice bots, ensuring high accuracy in speech recognition and seamless backend integration.
Guide the creation of email bots that manage customer queries with personalized, automated responses.
Collaborate with developers to ensure successful chatbot deployment and provide ongoing technical guidance.
Conduct code reviews and mentor team members to uphold high development standards.
Build monitoring processes for chatbot performance and suggest data-driven enhancements.
Integrate chatbot solutions with existing systems, driving continuous improvement in performance and user experience.
Provide production support and troubleshoot issues to maintain reliability.
Stay informed on industry trends to drive innovation in conversational AI.
Oversee API integrations for enhanced bot functionality and write modular functions for complex workflows.
Utilize NLU techniques to improve chatbot comprehension of user intent.
Leverage generative AI for adaptive chatbots that deliver contextually relevant responses.
Lead a team of developers, fostering collaboration and high-performance standards.
Develop technical strategies and architectural blueprints aligning with business objectives.
Qualifications:
Proven experience in conversational AI development and implementation.
Strong knowledge of AI, ML, NLU, and generative AI technologies.
Experience with API integrations and backend systems.
Excellent leadership and mentoring skills.

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