Otm technical lead

3 weeks ago

Bangalore City, India Wipro Full time

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SESProvide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks

  • Oracle Functional Analyst

    2 weeks ago

    bangalore, India Overhead Door Global Capability Center Full time

    Job Title: ASCP (Advanced Supply Chain Planning) OR OTM (Oracle Transportation Management) Functional Analyst Department: Supply Chain Management Location: Bangalore Job Summary: The ASCP/OTM Specialist will play a crucial role in the management and optimization of supply chain and transportation operations using Oracle E-Business Suite (EBS). This...

  • OTM Logistics Consultant

    1 month ago

    Bangalore, India Talpro Full time

    Job Title: OTM Logistics ConsultantJob Description:We are seeking a highly skilled OTM Logistics Consultant to join our team at Talpro. As an OTM Logistics Consultant, you will be responsible for providing technical expertise in OTM configurations, logistics management, and solution design.Key Responsibilities:Experience in OTM configurations, logistics...

  • OTM (Transport) consultant

    2 weeks ago

    bangalore, India Datanoveltech Pvt Ltd Full time

    Key Responsibilities:Require elicitation by conducting workshop with business stakeholders.Solution Design based meeting business requirementsInterface between the technical team and business team.Configure and customize OTM solutions to meet business needs.Conduct training sessions and workshops for end-users.Monitor and report on project progress, ensuring...

  • OTM (Transport) consultant

    3 weeks ago

    bangalore, India Datanoveltech Pvt Ltd Full time

    Key Responsibilities: - Require elicitation by conducting workshop with business stakeholders. - Solution Design based meeting business requirements - Interface between the technical team and business team. - Configure and customize OTM solutions to meet business needs. - Conduct training sessions and workshops for end-users. - Monitor and report on project...

  • OTM (Transport) consultant

    2 weeks ago

    bangalore, India Datanoveltech Pvt Ltd Full time

    Key Responsibilities:- Require elicitation by conducting workshop with business stakeholders.- Solution Design based meeting business requirements- Interface between the technical team and business team.- Configure and customize OTM solutions to meet business needs.- Conduct training sessions and workshops for end-users.- Monitor and report on project...

  • OTM (Transport) consultant

    2 weeks ago

    Bangalore, India Datanoveltech Pvt Ltd Full time

    Key Responsibilities: - Require elicitation by conducting workshop with business stakeholders. - Solution Design based meeting business requirements - Interface between the technical team and business team. - Configure and customize OTM solutions to meet business needs. - Conduct training sessions and workshops for end-users. - Monitor and report on project...

  • Oracle functional analyst

    1 month ago

    Bangalore, India SMC Squared India Full time

    Job Description for an Advanced Supply Chain Planning (ASCP) / Oracle Transportation Management (OTM) Specialist with a focus on Oracle E-Business Suite (EBS): Job Title: ASCP (Advanced Supply Chain Planning) / OTM (Oracle Transportation Management) Specialist – Oracle E-Business Suite (EBS) Department: Supply Chain Management Location: Bangalore ...

  • OTM (Transport) consultant

    3 weeks ago

    bangalore, India Datanoveltech Pvt Ltd Full time

    Key Responsibilities:Require elicitation by conducting workshop with business stakeholders.Solution Design based meeting business requirementsInterface between the technical team and business team.Configure and customize OTM solutions to meet business needs.Conduct training sessions and workshops for end-users.Monitor and report on project progress, ensuring...

  • OTM (Transport) consultant

    3 weeks ago

    bangalore, India Datanoveltech Pvt Ltd Full time

    Key Responsibilities:- Require elicitation by conducting workshop with business stakeholders.- Solution Design based meeting business requirements- Interface between the technical team and business team.- Configure and customize OTM solutions to meet business needs.- Conduct training sessions and workshops for end-users.- Monitor and report on project...

  • Oracle Functional Analyst

    3 weeks ago

    bangalore, India Overhead Door Global Capability Center Full time

    Job Description for an Advanced Supply Chain Planning (ASCP) / Oracle Transportation Management (OTM) Specialist with a focus on Oracle E-Business Suite (EBS):Job Title: ASCP (Advanced Supply Chain Planning) / OTM (Oracle Transportation Management) Specialist – Oracle E-Business Suite (EBS)Department: Supply Chain ManagementLocation: BangaloreJob...

  • OTM (Transport) consultant

    3 weeks ago

    bangalore, India Datanoveltech Pvt Ltd Full time

    Key Responsibilities: Require elicitation by conducting workshop with business stakeholders. Solution Design based meeting business requirements Interface between the technical team and business team. Configure and customize OTM solutions to meet business needs. Conduct training sessions and workshops for end-users. Monitor and report on project progress,...

  • OTM (Transport) consultant

    3 weeks ago

    bangalore, India Datanoveltech Pvt Ltd Full time

    Key Responsibilities:Require elicitation by conducting workshop with business stakeholders.Solution Design based meeting business requirementsInterface between the technical team and business team.Configure and customize OTM solutions to meet business needs.Conduct training sessions and workshops for end-users.Monitor and report on project progress, ensuring...

  • OTM (Transport) consultant

    3 weeks ago

    bangalore, India Datanoveltech Pvt Ltd Full time

    Key Responsibilities: Require elicitation by conducting workshop with business stakeholders. Solution Design based meeting business requirements Interface between the technical team and business team. Configure and customize OTM solutions to meet business needs. Conduct training sessions and workshops for end-users. Monitor and report on project progress,...

  • OTM Consultant

    4 weeks ago

    Bangalore, India Talpro Full time

    Job Description :Technical Expertise Preferred :- Experience in OTM configurations, Logistics Management & Solution Design.- Expertise in OTM workflow design and development- Good understanding of Java, Oracle PL/SQL, XML- End to End OTM Configuration experience- Experience in Testing Agents and Workflows- Experience in TL, LTL, Rail, transportation Setup...

  • OTM Consultant

    2 months ago

    Bangalore, Karnataka, India Talpro Full time

    Job Description :Technical Expertise Preferred :- Experience in OTM configurations, Logistics Management & Solution Design.- Expertise in OTM workflow design and development- Good understanding of Java, Oracle PL/SQL, XML- End to End OTM Configuration experience- Experience in Testing Agents and Workflows- Experience in TL, LTL, Rail, transportation Setup...

  • Oracle Functional Analyst

    2 months ago

    bangalore, India SMC Squared India Full time

    Job Description for an Advanced Supply Chain Planning (ASCP) / Oracle Transportation Management (OTM) Specialist with a focus on Oracle E-Business Suite (EBS):Job Title: ASCP (Advanced Supply Chain Planning) / OTM (Oracle Transportation Management) Specialist – Oracle E-Business Suite (EBS)Department: Supply Chain ManagementLocation: BangaloreJob...

  • OTM Consultant

    2 months ago

    Hyderabad/Bangalore/Pune/Chennai/Mumbai, India HS Solutions Inc Full time

    About the Job : We are having Urgent openings for one of our client for Pan India Locations. Skill Set : Oracle Transportation Management (OTM) Consultant. Location : Hyderabad, Bangalore, Chennai, Pune, Mumbai. Experience : 5 - 10 Years. Notice Period : Immediate to 30 Days. Educational Requirements : Bachelor of Engineering, Bachelor Of Commerce, Bachelor...

  • Overhead Door Global Capability Center | Oracle Functional Analyst

    2 weeks ago

    bangalore, India Overhead Door Global Capability Center Full time

    Job Title: ASCP (Advanced Supply Chain Planning) OR OTM (Oracle Transportation Management) Functional Analyst Department: Supply Chain Management Location: Bangalore Job Summary: The ASCP/OTM Specialist will play a crucial role in the management and optimization of supply chain and transportation operations using Oracle E-Business Suite (EBS). This...

  • Otm technical lead

    1 month ago

    Bangalore, India Wipro Full time

    Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the...

  • OTM Technical Lead

    2 months ago

    bangalore, India Wipro Full time

    Role PurposeThe purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. DoOversee and support process by reviewing daily transactions on performance parametersReview performance dashboard and the scores for...