Zolo | Customer Support Associate | bangalore

4 days ago

bangalore, India Zolo Full time

Designation: Customer Support Executive

CTC: upto 3.5LPA

Location: Bangalore

Working Days: 6


About Zolo

ZoloStays stands out as the leading provider of managed co-living spaces in India, catering to the needs of both working professionals and students. With over $100 Mn funding from Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, we are rapidly growing .


Key Responsibilities:

Customer Interaction:

  • Handle inbound and outbound calls with a professional and courteous demeanor.
  • Address customer inquiries and provide accurate information.
  • Resolve customer complaints and issues promptly and effectively.

Issue Resolution:

  • Connect with the relevant teams and guide customers through problem-solving steps.
  • Escalate complex issues to higher-level support or relevant departments as needed.

Data Management:

  • Maintain accurate records of customer interactions and transactions on the provided platforms.
  • Update customer information and document call details in the system.

Product Knowledge:

  • Stay up-to-date with policies and service information to provide accurate support.
  • Participate in ongoing training and development to enhance product knowledge and customer service skills.

Performance Metrics:

  • Meet or exceed performance targets such as call handling time, customer satisfaction scores, and resolution rates.
  • Provide feedback and suggestions for process improvements based on customer interactions.

Compliance and Quality:

  • Adhere to company policies, procedures, and quality standards.
  • Maintain confidentiality of customer information and adhere to data protection regulations.


Qualifications:

Education:

  • Bachelor degree mandatory, MBA Preferred.
  • certifications in customer service is a plus.

Experience:

  • Previous experience in a customer service or call center role is preferred but not mandatory.

Skills:

  • Excellent verbal communication skills with a clear and pleasant phone manner.
  • Strong problem-solving skills and the ability to think on your feet.
  • Proficiency in using CRM softwares.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Empathy and patience in dealing with customers.

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