Management representative

4 weeks ago


Noida, India ThoughtSol Infotech Pvt. Ltd Full time
Job Title: Management Representative (MR) – Internal & External Audits
Department: Quality Management / Compliance
Location: Noida Sec-132
Job Summary:
The Management Representative (MR) is responsible for overseeing the internal audit function within the organization and ensuring compliance with ISO and CMMI standards. This role involves coordinating and conducting internal audits, preparing the organization for external audits, and working closely with various departments to maintain and improve quality standards. The MR plays a key role in ensuring adherence to company policies, procedures, and regulatory requirements.
Key Responsibilities :
1. Internal Audits:
o Plan, schedule, and conduct internal audits across departments to assess compliance with established quality standards.
o Identify areas for improvement and work with department heads to implement corrective actions.
o Document audit findings, prepare audit reports, and maintain a robust record of audit activities.
o Follow up on corrective and preventive actions to ensure that issues are resolved effectively.
2. CMMI and ISO Audits:
o Collaborate with management to prepare for CMMI, ISO, and other external audits.
o Coordinate with external auditors, facilitate audit processes, and provide the necessary documentation and support.
o Review and analyze audit findings, and ensure that all non-conformities are addressed in a timely manner.
o Conduct gap analysis to identify areas for improvement in alignment with CMMI and ISO standards.
3. Quality Management System (QMS):
o Develop and maintain the Quality Management System (QMS) documentation, ensuring alignment with CMMI and ISO standards.
o Regularly review and update quality policies, procedures, and process documentation.
o Train and support employees in understanding quality requirements and the importance of compliance.
4. Continuous Improvement:
o Drive continuous improvement initiatives based on audit findings, feedback, and industry best practices.
o Identify opportunities for optimizing processes, reducing risks, and enhancing efficiency across departments.
5. Reporting and Communication:
o Prepare and present audit reports and summaries for senior management.
o Communicate quality and compliance expectations to teams and foster a culture of accountability and excellence.
o Maintain open and effective communication with external auditors, certification bodies, and regulatory agencies.
Qualifications:
• Education: Bachelor’s degree in Quality Management, Business Administration, or a related field.
• Experience: Minimum of 3-5 years of experience in quality management, internal auditing, or compliance, with hands-on experience in CMMI and ISO audits.
• Certifications: Certification as an ISO Lead Auditor or CMMI Auditor preferred.
• Skills:
o Strong knowledge of ISO (9001, 27001) and CMMI standards and requirements.
o Excellent communication and interpersonal skills.
o Analytical and problem-solving abilities.
o Proficiency in QMS software and MS Office Suite.
Key Competencies:
• High attention to detail and a proactive approach to maintaining compliance.
• Ability to work independently and as part of a cross-functional team.
• Strong organizational and time management skills.
• Ability to work under pressure and manage multiple priorities effectively.
Working Conditions:
• The position may require occasional travel for audit purposes.

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